Careers

The “Who” Behind MTI

Our culturally diverse workforce brings a unique perspective and fresh ideas. Working together our employees create The “Who” behind MTI.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity in embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

If you would like to join our organization, we invite you to apply.

We offer our employees:
  • Competitive Wages
  • Health and Dental Insurance
  • 401(k)
  • Group Life Insurance
  • Group Short-Term/Long-Term Disability
  • Paid Time Off
  • Paid Holidays
  • Life Insurance
  • Flexible Spending Account
  • Profit Sharing
Review

Current MTI Career Opportunities

Medical Care Coordinator (Home Health) – Tempe

Posted:
October 26th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

Job Title: Medical Care Coordinator (Home Health) – Tempe

Reports to: Area Director of Operations

Hours: Between 9 AM – 7 PM Monday – Friday

Job Description:

The Medical Care Coordinator is responsible for processing incoming referrals and will be required to ensure all documentation is obtained prior to completion

Duties:

  • Exercising quality customer service, you’ll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations and carrier contracts.
  • Partner with Provider Relations to offer consistent feedback on overall performance of National Vendor Network.
  • Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Per department guidelines, consistently and effectively update business partners and/or patients regarding status of referrals using various communication modes.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
  • In accordance with department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.

Qualifications:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must possess ability to communicate effectively while working in a fast pace environment.
  • Must have experience with Microsoft Office Products.
  • Preferred previous home health and scheduling experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Bilingual Reservations Specialist (English / Spanish)

Posted:
May 22nd, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Reservations Specialist

Reports to: Call Center Supervisor and Director

Job Description:

We are seeking a Bilingual (Spanish) reservation agent to join our office located in Pompano Beach, FL. We offer a full array of benefits such as medical, dental, Life/AD&D, Short and Long Term Disability insurance, 401(k), paid time off (PTO), company paid holidays and a competitive salary.

Job Responsibilities:

  • Intake of appointment reservations for Transportation, Language, DME orders, Home Health visits, Physical Therapy and Diagnostic imaging appointments
  • Follow up on online, email, fax and phone reservations for services that are directed to the department.
  • Gather and verify updated patient orders as well as demographic information.
  • Provide quality customer service to all callers.

Skills:

  • Strong customer service skills.
  • Medical terminology.
  • Proper grammar and spelling.
  • Team player.
  • Positive Attitude.
  • Must be able to maintain the ability to work independently or in a team setting.
  • Flexibility/Adaptability.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • Must have one solid year of customer service experience in a call center/office environment Knowledge of basic medical terminology preferred.
  • Excellent communication skills with emphasis on telephone and email etiquette.
  • Computer literacy and experience with Microsoft Outlook is required Type at least 25 wpm with 85% accuracy.
  • Ability to work in fast-paced, ever-changing environment Ability to work well independently and in teams Must have High School Diploma or G.E.D. equivalent.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

 

Medical Care Coordinator (Physical Therapy) – Tempe

Posted:
October 22nd, 2018

Location:
Tempe, AZ

Apply Now

Job Description

MTI is a National Health Provider of Ancillary Solutions in the Workers’ Compensation Industry.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. Employees are promoted on their merit and people are treated with mutual respect.

Job Title: Medical Care Coordinator

Job Description:

The Medical Care Coordinator  is responsible for processing incoming referrals and will be required to ensure all documentation is obtained prior to completion.

Job Responsibilities:

  • Exercising quality customer service, you’ll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations and carrier contracts.
  • Partner with Provider Relations to offer consistent feedback on overall performance of National Vendor Network.
  • Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Per department guidelines, consistently and effectively update business partners and/or patients regarding status of referrals using various communication modes.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
  • In accordance with department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.

Job Requirements:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must possess ability to communicate effectively while working in a fast pace environment.
  • Must have experience with Microsoft Office Products.
  • Preferred previous scheduling experience
  • Home Health, Diagnostics, DME and/or Physical Therapy experience required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Vice President, Provider Network

Posted:
December 11th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

MTI, a nationally recognized medical solutions company is seeking a Vice President, Provider Network who will be Responsible for the leadership and direction of the Provider Relations and Vendor Management department. Responsible for tracking all performance metrics and analysis of contract performance for Physical Medicine, Home Health, DME, Diagnostics, Dental, Transportation, and Language Services. Ensures that the department and staff remain current in all aspects of Federal and State rules, regulations, policies and procedures and creates or modifies departmental policies to reflect changes. Ensures department achieve monthly, quarterly and annual goals and objectives.

 

Job Title: Vice President, Provider Network

Job Responsibilities:

  • Develops and recommends policy changes related to provider recruitment and contracting.
  • Establishes recruitment plans for contracting with eligible providers.
  • Oversee recruitment and negotiations of contracts with specific providers within operational and company requirements.
  • Oversees training and communication for network providers and acts as a liaison for high volume key providers.
  • Implements and ensures compliance with pricing guidelines.
  • Ensures provider contracting is consistent with payment methodologies and below workers’ compensation fee schedules to remain profitable.
  • Maintains familiarity with workers’ compensation fee schedules by state and analyzes comparable pricing guidelines.
  • Resolves difficult complex contract issues to ensure that provider contracts are in compliance with state, federal, national accrediting agencies and MTI contracting guidelines.
  • Ensures that non-standard contract elements are communicated to appropriate departments and obtains the CEO’s approval prior to submission to provider.
  • Responsible for compliance with accrediting agencies’ network adequacy standards.
  • Works with VP of Operations to ensure provider networks meets the needs of client’s coverage areas.
  • Establishes a priority list of new geographic locations and types of providers to be added to the network in concert with scheduling departments.
  • Augments and modifies the existing provider network to accommodate new products or clients as necessary
  • Responsible for departmental staffing recommendations and ensures department staff annual performance reviews are completed.
    • Leads team in a manner conducive to ongoing growth and expanded knowledge of associates.
    • Coach team members in the use of data and appropriate analytical tools that support improved quality.
    • Support team members in the identification and creative problem resolution for improved processes and expanded use of technology.
    • Support collaborative team efforts that produce effective working relationships and trust.
    • Systematically keeps staff informed of policy and procedural changes affecting program and administrative operations.
  • Regularly suggests innovative means of structuring operations in a fashion that helps alleviate backlogs and ensures the optimal utilization of resources.
  • Ensure resolution of individual provider complaints in a timely manner.

 

  • Other duties as assigned

 

Job Requirements:

  • Bachelor’s Degree in Business or health related discipline such as Healthcare Administration or Healthcare Management or equivalent business experience.
  • Minimum five (5) years provider contracting/reimbursement leadership experience in healthcare setting; preferably in a managed care setting.
  • Minimum 3 years of workers’ compensation experience preferred
  • Ability to work on several projects simultaneously with excellent organizational skills
  • Ability to communicate effectively for support of coaching, training and development
  • Ability to work well with a diverse group of people
  • Ability to be flexible in handling changing priorities and work processes
  • Strong problem-solving skills
  • Strong Written, verbal communication, and interpersonal skills
  • Exemplary coaching / motivational skills at both an individual and team level.
  • General computer literacy, including proficiency in MS Office suite products (Word, Excel, Outlook and Power Point)
  • Travel 10-15% based on business needs

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. Occasionally required to lift objects (up to 10 pounds).

Work Environment For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

 

Medical Customer Care Resolution Specialist II

Posted:
December 11th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

MTI, a nationally recognized medical solutions company is seeking Customer Care Coordinator II to support claims professionals in the workers’ compensation industry by providing timely, efficient communication with the patient, claims adjustors, nurses and MD’s and providers which facilitate return to work and a healthy lifestyle

 

Job Title: Medical Customer Care Resolution Specialist II

You’re a great fit for MTI if you,

  • Possess deep knowledge & understanding of medical services business workflows, products & services
  • Have the ability to communicate in a clear, concise manner to claims adjustors and nurse case managers
  • Have a proven track record of resolving issues and identifying root cause of failure with actionable resolution
  • Collaborate with departmental leadership identifying root cause of issue
  • Establish positive, responsive relationships with all internal colleagues, clients, providers and patients
  • Other duties as assigned

 

Job Requirements:

  • 2-5 years experience in healthcare related customer service
  • Bachelors’ degree or Associate degree in business or a related field required
  • Phenomenal verbal & written communication skills
  • Proficient in medical terminology
  • Ability to remain calm under pressure
  • Knowledge of Microsoft software applications (word, Excel, Outlook)

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. Occasionally required to lift objects (up to 10 pounds).

Work Environment For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Product Analyst

Posted:
December 11th, 2018

Location:
Boca Raton, FL

Apply Now

Job Description

The Product Analyst is responsible for developing, maintaining and analyzing both pricing and factors that impact pricings. The Product Analyst compiles and analyzes statistical data to establish price objectives for sales transactions. The PA supports MTI product objectives, revenue, and profitability goals as well as future business growth objectives. The focus of this role will be to drive Customer financial analysis/profitability; deliver value at the product level; forecasting; pricing requests

Job Title: Product Analyst

Job Responsibilities:

  • Develops, implements, and maintain systems, procedures, and policies
  • Ensures accurate compilation, analysis and reporting of data
  • Oversees cost structures and pricing of new services or products
  • Identifies areas of potential improvement
  • Analyzes and prepares special customer pricing quotations.
  • Analyze email requests from sales, and based on historic prices, GM, cost, product positioning in the market. Negotiate with sales in order to avoid margin erosion
  • Use gross margin and historical data to decide on pricing
  • Keep track of all prices approved in the past and use that information for future approvals
  • Provides daily support to sales force on pricing issues.
  • Manages pricing models that integrate sales data, cost data, industry information, and current pricing practices to identify revenue-generating opportunities.
  • Executes revenue management strategies to maximize revenues.
  • Implements strategic pricing initiatives to enhance net income.
  • Compiles information from periodicals, catalogs, etc. to keep informed on price trends.
  • Identify and solve low margin issues.
  • Prepares and analyzes reports.
  • Provide daily support to sales force on pricing issues.
  • Other duties and ad hoc reporting as requested.

Job Requirements:

  • Bachelor’s degree in accounting, finance, Economics, or the equivalent combination of education, training, and work experience.
  • 5 years of experience in pricing, financial accounting or business planning desired.
  • Intermediate to advanced Excel skills with the ability to prepare and analyze data
  • Beginner to intermediate user of Microsoft PowerPoint, Word and Outlook.
  • Ability to learn new software quickly and accurately.
  • Strong written and verbal communication skills.
  • Experience in the health care industry preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. Occasionally required to lift objects (up to 10 pounds).

Auditory/Visual: Hearing, vision, and talking

Work Environment For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Collections Specialist

Posted:
December 12th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Collections Specialist

Reports to: Billing Manager

Job Description:

Performs required reporting and analysis to facilitate and improve cash collection and collect payments for outstanding invoices. Research denials, partial payments and overpayments and reconcile customer accounts.

Job Responsibilities:

  • Collect outstanding balances as quickly as possible by applying collection best practices as defined by AR Management
  • Understand customer pricing agreements and apply those to any collection projects.
  • Analyze and identify any AR portfolio trends to assist in improving cash collections.
  • Perform weekly, monthly and quarterly reporting for Accounts Receivable department
  • Utilize various AR reports to target aged balances for collection in order to meet and maintain performance goals as set by AR Management
  • Evaluate denials and partial payments to determine if further reimbursement is valid and properly appeal within relative state Workers’ Compensation guidelines to facilitate payment from customers
  • Identify and request adjustments to customer accounts as necessary while following departmental procedure and state Workers’ Compensation guidelines
  • Alert management to irregularities, customer trends and areas of concern
  • Maintain communication with direct Manager and promptly follow-up with other departments as needed
  • Design and run customized reports for financial operation management as well as executive.
  • Respond and fulfill any inter department requests.
  • Format, understand and able to present data in a clear manner to management and customers.
  • Design workflow to collect outstanding AR using available resources.
  • Able to launch project and meet deadlines while anticipating any complications that may arise.
  • Develop secondary course of action if unforeseen variables affect successful execution of collection.
  • Design tracking and follow up methods to ensure projects completion.
  • Understand current workflow with the reporting team and attempt to improve.

Job Requirements:

  • Intermediate MS Word, Excel, Outlook and Excel skills required.
  • MAS200 preferred.
  • Solid understanding of state laws and fee schedules and their impacts on billing and collections. is required.
  • Excellent oral and written communication skills required.
  • Must be detail oriented and able to multi-task.
  • Must be able to follow instruction, prioritize and meet strict deadlines.
  • Knowledge of CPT, ICD9-10 and modifiers.
  • Minimum of three successful years in a business collection environment preferred.
  • Prior medical billing and Workers’ Compensation knowledge require.
  • Superior phone skills, and relentless follow up on past due accounts with proven results.
  • Strong Excel skills.
  • Positive attitude and a proactive approach.
  • Impeccable organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

Responsibilities

Job Title: Collections Specialist

Reports to: Billing Manager

Job Description:

Performs required reporting and analysis to facilitate and improve cash collection and collect payments for outstanding invoices. Research denials, partial payments and overpayments and reconcile customer accounts.

Job Responsibilities:

  • Collect outstanding balances as quickly as possible by applying collection best practices as defined by AR Management
  • Understand customer pricing agreements and apply those to any collection projects.
  • Analyze and identify any AR portfolio trends to assist in improving cash collections.
  • Perform weekly, monthly and quarterly reporting for Accounts Receivable department
  • Utilize various AR reports to target aged balances for collection in order to meet and maintain performance goals as set by AR Management
  • Evaluate denials and partial payments to determine if further reimbursement is valid and properly appeal within relative state Workers’ Compensation guidelines to facilitate payment from customers
  • Identify and request adjustments to customer accounts as necessary while following departmental procedure and state Workers’ Compensation guidelines
  • Alert management to irregularities, customer trends and areas of concern
  • Maintain communication with direct Manager and promptly follow-up with other departments as needed
  • Design and run customized reports for financial operation management as well as executive.
  • Respond and fulfill any inter department requests.
  • Format, understand and able to present data in a clear manner to management and customers.
  • Design workflow to collect outstanding AR using available resources.
  • Able to launch project and meet deadlines while anticipating any complications that may arise.
  • Develop secondary course of action if unforeseen variables affect successful execution of collection.
  • Design tracking and follow up methods to ensure projects completion.
  • Understand current workflow with the reporting team and attempt to improve.

Job Requirements:

  • Intermediate MS Word, Excel, Outlook and Excel skills required.
  • MAS200 preferred.
  • Solid understanding of state laws and fee schedules and their impacts on billing and collections. is required.
  • Excellent oral and written communication skills required.
  • Must be detail oriented and able to multi-task.
  • Must be able to follow instruction, prioritize and meet strict deadlines.
  • Knowledge of CPT, ICD9-10 and modifiers.
  • Minimum of three successful years in a business collection environment preferred.
  • Prior medical billing and Workers’ Compensation knowledge require.
  • Superior phone skills, and relentless follow up on past due accounts with proven results.
  • Strong Excel skills.
  • Positive attitude and a proactive approach.
  • Impeccable organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

Medical Care Coordinator (Diagnostic) – Tempe

Posted:
October 23rd, 2018

Location:
Tempe, AZ

Apply Now

Job Description

Job Title: Medical Care Coordinator  (Diagnostic)

Job Description:

The Medical Care Coordinator Establishes and coordinates the timely schedule of services to client specific injured workers’ compensation patients requiring Diagnostics services, while offering a high-level of customer service and patient care. This includes office visits, specialty services and numerous types of diagnostics studies. The Coordinator will provide services to the customers through inbound calls received in the Complex Care Department and process electronic/telephonic orders. Responsible to schedule exams, providing optimum service to the customer and supporting the company to effectively and efficiently maximize schedules

Job Responsibilities:

  • Scheduling and coordination of Injured Workers’ appointments, including potential research patients as well as requesting outside records for new patient appointments.
  • Has knowledge of commonly used diagnostics concepts, practices, and procedures
  • Create and issue Purchase Orders for payment tracking and authorization
  • Drives volumes by securing Injured Worker’s appointment through various methods of inbound scheduling requests adhering to call times, hold times and other key productivity indicators.
  • Maintain data in scheduling system.
  • Review pre-authorizations and obtain authorization with Adjusters and/or case managers
  • Obtain laboratory reports, scan results, biopsy results, outside hospital records, et al. as necessary to facilitate patient care.
  • Review physician orders, protocols and data to verify correct information
  • Track laboratory, medical, procedural, and scan reports thus ensuring test/procedure reports are completed and notify appropriate personnel as needed.
  • Notify billing office when tests/procedures/scans etc are completed
  • Client follow-up as directed.
  • Other tasks as assigned.

Job Requirements:

  • Bilingual in both Spanish and English
  • High School Diploma or equivalent required
  • Intermediate MS Word, Excel, Outlook and Excel skills required
  • Must be detail oriented and able to multi-task
  • Must be able to follow instruction, prioritize and meet strict deadlines
  • High Written and verbal communication skills
  • Minimum of three (3) successful years in a business diagnostic imaging environment required
  • Workers’ Compensation knowledge preferred
  • Positive attitude and a proactive approach
  • Impeccable organizational skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a Drug-Free Workplace

Bilingual Call Center Supervisor (Spanish/English)

Posted:
September 18th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Call Center Supervisor

Job Description:

The Call Center Supervisor will work closely with the Customer Service Manager & Director to oversee the Call Center Department and ensure the department is working in support of the MTI’s goals/objectives. The supervisor is responsible for coaching, resolving issues and serve as a link between subordinates and upper management.

Job Responsibilities:

  • Responsible for overseeing, motivating and leading Call Center agents
  • Ensure all agents complete job descriptions accurately and successfully
  • Monitor employee productivity and provide feedback and coaching.
  • Identify areas where improvements can be made
  • Track attendance, vacation and sick time as well as adherence to schedule for all team members
  • Provides coaching and mentoring to staff
  • Develop policies to create and maximize performance
  • Monitors call for quality assurance
  • Involvement in the recruitment & interviewing of new staff
  • Assist upper management team with any tasks as needed
  • Establish and communicate department metrics and productivity to direct reports
  • Preparation of relevant reports and documents for senior managers.
  • Assist with any department issues and complaints. Provide client with resolution and plan of action
  • Assist any MTI employee in any matter if the need arises.
  • Ensure that staff is not exceeding their allowed breaks and busy wrap up time through phone monitoring software
  • Provide disciplinary action when needed (Memo to file, Warnings)

  

Job Requirements:

  • Prior call center/customer service supervision experience
  • Experience in customer service is essential
  • Outstanding communication skills
  • Strong leadership and organizational skills
  • Ability to work under pressure in fast paced environment
  • Working knowledge of MS Office applications and ability to learn internal systems
  • Proficient in both English and Spanish
  • High School or Equivalent
Language Service Specialist

Posted:
October 25th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Language Service Specialist

Reports to: Translation Supervisor and Manager

Hours: 12pm-9pm Monday -Friday

Job Description:

To provide assistance to worker’s compensation insurance carriers, attorneys, medical doctors and many other businesses with interpretation and translation needs. The Language Service department is an integral part of the total mission of MTI.

Job Responsibilities:

  • Answer all incoming phone calls.
  • Schedule and dispatch onsite interpreters for future and same day appointments.
  • Intake of Patient reservations when needed
  • Perform and invoice Spanish telephonic interpretations
  • Outsource and invoice rare language telephonic interpretation
  • Outsource and invoice document translations and transcriptions
  • Make outbound calls to confirm interpreter’s appointments
  • Ensure all onsite appointments in assigned areas are staffed before the end of the shift.
  • Address all departmental emails
  • Assist other coworkers
  • Address any issues that may arise in the assigned areas

Job Requirements:

  • Must be Fully Bilingual (English, Spanish)
  • Must be able to work 12pm-9pm Monday -Friday
  • Minimum 1 year of Interpreting experience (preferred but willing to train the right candidate)
  • Must be able to pass a background check
  • Ability to multitask, organize and prioritize work
  • Excellent communication and time management skills
  • Computer literacy (Outlook, Word, and Excel)
  • Must be a Team player
  • Work on a timely basis; this includes attendance and scheduling.
  • Ability to work in a fast-paced environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Transportation Confirmation QA Specialist (Bilingual English/Spanish)

Posted:
October 25th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Transportation Confirmation QA Specialist (Bilingual English/Spanish)

Reports to: Transportation Supervisor and Manager

Hour: 12 PM – 9 PM Monday – Friday

Job Description:

To provide assistance to worker’s compensation insurance carriers, attorneys, medical doctors and many other businesses with interpretation and translation needs. The Transportation Department is an integral part of the total mission of MTI.

Job Responsibilities:

  • Confirm appointments with Vendors & clients
  • Overseeing all Medical, wheelchair and stretchers transportations for success.
  • Follow up with case managers, adjusters, clients, etc.
  • Confirm all wheelchair and Medical appointments 72, 24 and 2 hours prior, during and after the appointments.
  • Confirm next day assignments with our National Network of drivers and vendors, as needed
  • Assist in handling inbound and outbound live calls, as needed
  • Assist with interdepartmental calls and emails, as needed
  • Assist drivers and vendors with closing/converting daily work orders
  • Any additional tasks/projects asked by Supervisor or Team Leader..

Job Requirements:

  • Must be Fully Bilingual (English, Spanish)
  • Must be able to work 12pm-9pm Monday -Friday
  • Minimum 1 year of Customer Service experience
  • Minimum 1 year of Transportation (preferred but willing to train the right candidate)
  • Must be able to pass a background check
  • Polite, courteous and friendly
  • Ability to multitask, organize and prioritize work
  • Excellent communication and time management skills
  • Computer literacy (Outlook, Word, and Excel)
  • Must be a Team player
  • Work on a timely basis; this includes attendance and scheduling.
  • Ability to work in a fast-paced environment

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Transportation Confirmation Specialist (Bilingual English/Spanish)

Posted:
October 25th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Transportation Confirmation Specialist (Bilingual English/Spanish)

Reports to: Transportation Supervisor and Manager

Shift: 12 PM – 9 PM Monday – Friday

Job Description:

To provide assistance to worker’s compensation insurance carriers, attorneys, medical doctors and many other businesses with interpretation and translation needs. The Transportation Department is an integral part of the total mission of MTI.

Job Responsibilities:

  • Confirm next day assignments with our National Network of drivers and vendors
  • Assist in handling inbound and outbound live calls
  • Assist with interdepartmental calls
  • Assist drivers and vendors with closing/converting daily work orders
  • Any additional tasks/projects asked by Supervisor or Team Leader

Job Requirements:

  • Must be Fully Bilingual (English, Spanish)
  • Must be able to work 12 PM- 9 PM Monday -Friday
  • Minimum 1 year of Customer Service experience
  • Minimum 1 year of Interpreting experience (preferred but willing to train the right candidate)
  • Must be able to pass a background check
  • Ability to multitask, organize and prioritize work
  • Excellent communication and time management skills
  • Computer literacy (Outlook, Word and Excel)
  • Must be a Team player
  • Work on a timely basis; this includes attendance and scheduling.
  • Ability to work in a fast-paced environment
  • Professional, courtesy and polite

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Transportation Confirmation Specialist (Bilingual English/Spanish) – Tempe

Posted:
October 25th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

Job Title: Transportation Confirmation Specialist (Bilingual English/Spanish) – Tempe

Reports to: Area Director of Operations

Shift: Between 9 AM – 7 PM Monday – Friday

Job Description:

To provide assistance to worker’s compensation insurance carriers, attorneys, medical doctors and many other businesses with interpretation and translation needs. The Transportation Department is an integral part of the total mission of MTI.

Job Responsibilities:

  • Confirm next day assignments with our National Network of drivers and vendors
  • Assist in handling inbound and outbound live calls
  • Assist with interdepartmental calls
  • Assist drivers and vendors with closing/converting daily work orders
  • Any additional tasks/projects asked by Supervisor or Team Leader

Job Requirements:

  • Must be Fully Bilingual (English, Spanish)
  • Must be able to work between 9 AM- 7 PM Monday -Friday
  • Minimum 1 year of Customer Service experience
  • Minimum 1 year of Interpreting experience (preferred but willing to train the right candidate)
  • Must be able to pass a background check
  • Ability to multitask, organize and prioritize work
  • Excellent communication and time management skills
  • Computer literacy (Outlook, Word and Excel)
  • Must be a Team player
  • Work on a timely basis; this includes attendance and scheduling.
  • Ability to work in a fast-paced environment
  • Professional, courtesy and polite

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Reservations Specialist (Bilingual) – Tempe

Posted:
October 25th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

Job Title: Reservations Specialist (Bilingual) – Tempe

Reports to: Area Director of Operations

Hours: Between 9 AM – 7 PM Monday – Friday

Job Description:

We are seeking a Bilingual (Spanish) reservation agent to join our office located in Tempe, AZ. We offer a full array of benefits such as medical, dental, Life/AD&D, Short, and Long Term Disability insurance, 401(k), paid time off (PTO), the company paid holidays and a competitive salary.

Job Responsibilities:

  • Intake of appointment reservations for Transportation, Language, DME orders, Home Health visits, Physical Therapy, and Diagnostic imaging appointments
  • Serves as primary contact for coordination of care and patient issues. Escalates more technical or medical-related issues to the proper department
  • Take referrals from adjusters, case managers, & sales representatives.
  • Identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve problems
  • Follow up on online, email, fax and phone reservations for services that are directed to the department.
  • Gather and verify updated patient orders as well as demographic information.
  • Provide quality customer service to all callers.
  • Answers incoming calls for the customer service unit including calls from clients, claimants and physicians.
  • Documents telephone conversations pertinent to the claims process in claims notes.
  • Updates patient information and ensures accurate entry of contact information.
  • Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
  • May provide guidance and/or mentoring to less experienced coordinators
  • Performs other duties as assigned.

 

Skills:

  • Strong customer service skills.
  • Medical terminology.
  • Proper grammar and spelling.
  • Team player
  • Strong organizational skills
  • Positive Attitude.
  • Must be able to maintain the ability to work independently or in a team setting.
  • Flexibility/Adaptability.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • Must have one solid year of customer service experience in a call center/office environment Knowledge of basic medical terminology preferred.
  • Excellent communication skills with emphasis on telephone and email etiquette.
  • Computer literacy and experience with Microsoft Outlook is required Type at least 25 wpm with 85% accuracy.
  • Ability to work in fast-paced, ever-changing environment Ability to work well independently and in teams Must have High School Diploma or G.E.D. equivalent.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

Work Environment