Careers

The “Who” Behind MTI

Our culturally diverse workforce brings a unique perspective and fresh ideas. Working together our employees create The “Who” behind MTI.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity in embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

If you would like to join our organization, we invite you to apply.

We offer our employees:
  • Competitive Wages
  • Health and Dental Insurance
  • 401(k)
  • Group Life Insurance
  • Group Short-Term/Long-Term Disability
  • Paid Time Off
  • Paid Holidays
  • Life Insurance
  • Flexible Spending Account
  • Profit Sharing
Review

Current MTI Career Opportunities

Medical Assistant / Physical Medicine Coordinator

Posted:
August 6th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Medical Assistant / Physical Medicine Coordinator

Reports to: Manager, Home Health & Physical Medicine

Job Description:

The Medical Assistant / Physical Medicine (Outpatient Therapy) Coordinator is responsible for processing incoming referrals and will be required to ensure all documentation is obtained prior to completion.

Shift:

The hours for this position are 12:00PM – 9:00PM; Monday-Friday, Weekends as needed.

Duties:

  • Exercising quality customer service, you’ll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations and carrier contracts.
  • Partner with Provider Relations to offer consistent feedback on overall performance of National Vendor Network.
  • Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Per department guidelines, consistently and effectively update business partners and/or patients regarding status of referrals using various communication modes.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
  • In accordance with department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.

Qualifications:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must have Outpatient PT, OT and FCE scheduling experience.
  • Must possess ability to communicate effectively while working in a fast pace environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

 

 

Confirmation Specialist (Bilingual English/Spanish)

Posted:
June 19th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Confirmation Specialist (Bilingual English/Spanish)

Reports to: Call Center/Transportation Manager

Shift: Monday – Friday 12:00 AM – 9:00 PM

Compensation: $12.50 – $13.50 per hour

Job Description:

To provide assistance to Worker’s Compensation clients, carriers, medical providers, case managers, adjusters, and any other person(s) calling into the company.

Job Responsibilities:

    • Confirm Appointments with clients.
    • Assist in the handling of New Accounts overflow calls.
    • Assist in the training and development of new employees.
    • Following through on all calls as asked by case managers, adjusters, clients, etc.
    • Any additional tasks asked by Supervisor or Team Leader.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • Problem Solving skills.
  • Basic Computer Skills.
  • General knowledge of electronic mail.
  • Distress customers handling skills.
  • Excellent written and verbal communication skills.
  • Focused on providing high level of customer satisfaction.
  • Work well in a fast-paced, changing and team environment.
  • 1-year Customer Service experience.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

 

 

Confirmation QA Specialist (Bilingual English/Spanish)

Posted:
October 4th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Confirmation QA Specialist (Bilingual English/Spanish)

Reports to: Transportation Manager

Job Responsibilities:

    • Confirm appointments with Vendors & clients
    • Overseeing all MD, wheelchair and stretchers transportations for success.
    • Follow up with case managers, adjusters, clients, etc.
    • Confirm all wheelchair and MD appointments 72, 24 and 2 hours prior, during and after the appointments.
    • Any additional tasks asked by Manager, Supervisor or Team Leader.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • 1+ year’s experience in transportation/Dispatch
  • Problem Solving skills.
  • Basic Computer Skills.
  • General knowledge of electronic mail.
  • Distress customers handling skills.
  • Excellent written and verbal communication skills.
  • Focused on providing high level of customer satisfaction.
  • Work well in a fast-paced, changing and team environment.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Bilingual Reservations Specialist (English / Spanish)

Posted:
May 22nd, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Reservations Specialist

Reports to: Call Center Manager

Shift: Monday – Friday 12:00 AM – 9:00 PM

Pay: $12.50 – $13.50 per hour

Job Description:

We are seeking a Bilingual (Spanish) reservation agent to join our office located in Pompano Beach, FL. We offer a full array of benefits such as medical, dental, Life/AD&D, Short and Long Term Disability insurance, 401(k), paid time off (PTO), company paid holidays and a competitive salary.

Job Responsibilities:

  • Intake of appointment reservations for Transportation, Language, DME orders, Home Health visits, Physical Therapy and Diagnostic imaging appointments
  • Follow up on online, email, fax and phone reservations for services that are directed to the department.
  • Gather and verify updated patient orders as well as demographic information.
  • Provide quality customer service to all callers.

Skills:

  • Strong customer service skills.
  • Medical terminology.
  • Proper grammar and spelling.
  • Team player.
  • Positive Attitude.
  • Must be able to maintain the ability to work independently or in a team setting.
  • Flexibility/Adaptability.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • Must have one solid year of customer service experience in a call center/office environment Knowledge of basic medical terminology preferred.
  • Excellent communication skills with emphasis on telephone and email etiquette.
  • Computer literacy and experience with Microsoft Outlook is required Type at least 25 wpm with 85% accuracy.
  • Ability to work in fast-paced, ever-changing environment Ability to work well independently and in teams Must have High School Diploma or G.E.D. equivalent.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

 

Customer Service/Intake Specialist (Bilingual English/Spanish)

Posted:
July 25th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

Job Title: Customer Service/Intake Specialist

Reports to: Area Director of Operations

Job Description:

The Customer Service/Intake Specialist is responsible for inputting incoming referrals and perform all tasks relative with patient/client and referral sources.

Shift:

Mornings, Afternoons, and Evening shifts available

Job Responsibilities:

  • Exercising quality customer service, you’ll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.

Job Qualifications:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must possess ability to communicate effectively while working in a fast pace environment.
  • Must have experience with Microsoft Office Products.
  • Must be bilingual (English and Spanish)

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment: Utilizes florescent lighting; noise level is moderate. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Confirmation Specialist (Bilingual English/Spanish)

Posted:
October 18th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

Job Title: Confirmation Specialist (Bilingual English/Spanish)

Reports to: Area Director of Operations

Job Description:

To provide assistance to Worker’s Compensation clients, carriers, medical providers, case managers, adjusters, and any other person(s) calling into the company.

Job Responsibilities:

    • Confirm appointments with clients.
    • Overseeing all MD, wheelchair and stretchers transportaions.
    • Follow up with case managers, adjusters, clients, etc.
    • Assist in the handling of New Accounts overflow calls.
    • Following through on all calls as asked by case managers, adjusters, clients, etc.
    • Any additional tasks asked by Manager, Supervisor or Team Leader.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • Problem Solving skills.
  • Basic Computer Skills.
  • General knowledge of electronic mail.
  • Distress customers handling skills.
  • Excellent written and verbal communication skills.
  • Focused on providing high level of customer satisfaction.
  • Work well in a fast-paced, changing and team environment.
  • 1-year + Call Center / Customer Service experience.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Medical Customer Care Resolution Specialist II

Posted:
August 28th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

MTI, a nationally recognized medical solutions company is seeking Customer Care Coordinator II to support claims professionals in the workers’ compensation industry by providing timely, efficient communication with the patient, claims adjustors, nurses and MD’s and providers which facilitate return to work and a healthy lifestyle

 

Job Title: Medical Customer Care Resolution Specialist II

You’re a great fit for MTI if you,

  • Possess deep knowledge & understanding of medical services business workflows, products & services
  • Have the ability to communicate in a clear, concise manner to claims adjustors and nurse case managers
  • Have a proven track record of resolving issues and identifying root cause of failure with actionable resolution
  • Collaborate with departmental leadership identifying root cause of issue
  • Establish positive, responsive relationships with all internal colleagues, clients, providers and patients
  • Other duties as assigned

 

Job Requirements:

  • 2-5 years experience in healthcare related customer service
  • Bachelors’ degree or Associate degree in business or a related field required
  • Phenomenal verbal & written communication skills
  • Proficient in medical terminology
  • Ability to remain calm under pressure
  • Knowledge of Microsoft software applications (word, Excel, Outlook)

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. Occasionally required to lift objects (up to 10 pounds).

Work Environment For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

 

Physical Medicine Manager

Posted:
October 10th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Physical Medicine Manager

You’re a great fit for MTI if you,

  • Develop, Implement and monitor Physical Therapy operational goals and business plan that align with mission and strategy of the company
  • Monitor, track and trend key performance indicators to include revenues, expenses and departmental volumes
  • Develop, implement and update standard operating policies and procedures
  • Ensure the status of all referrals are monitored to confirm successful delivery and/or completion of products and services using various communication methods.
  • Review and monitor contractual agreements on behalf of the company including third party payer contracts
  • Enhance the Physical Therapy department effectiveness by establishing business processes that are focused on efficiency, resource optimization, cost containment, and high-quality patient care
  • Responsible for the training of all new hires in the department utilizing training manuals and MTI policies and procedures. This includes compliance with ODG and or ACOEM guidelines
  • Re-train current team members as needed on current workflows and procedures
  • Work with Complex Care team to maintain and enhance performance standards and metrics within the department
  • Ensure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards
  • Develop detailed project plans for execution on key strategic initiatives to include: tasks, timelines and project assignments.

Job Requirements:

  • Ortho-Outpatient experience preferred
  • Must have 5 years’ minimum experience in healthcare leadership
  • 2-5 years’ experience and knowledge in Utilization Review and Quality Assurance in physical therapy setting
  • Minimum of Bachelors’ degree with a focus on business and clinical related course work.       Masters’ degree in Physical Therapy preferred
  • Must have Outpatient PT, OT and FCE scheduling experience.
  • Knowledge of medical terminology, specifically relating Physical Medicine
  • must have extensive management experience in PT, OT or PT Assistant a with staff of 10-15 direct reports.
  • ODG certification and or equivalent hands on knowledge of disability guidelines
  • Strong understanding of principles and practices of health care administration, business operations, management, regulatory compliance, customer service functions and Physical Therapy processes
  • Skilled in accurately analyzing situations and taking effective actions to correct and prevent future occurrences
  • Solid understanding of all local state and federal regulations governing healthcare
  • Possess exceptional skills and ability to analyze and resolve operational issues
  • Good written and verbal communication skills
  • Ability to communicate with all levels of management within MTI and within the companies we serve
  • Ability to prioritize, manage and complete simultaneous tasks with frequent interruptions while paying close attention to the details.
  • Ability to multi-task and manage time effectively
  • Excellent interpersonal skills
  • Excellent computer and MS Office skills
  • Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Medical Care Coordinator II

Posted:
September 14th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Medical Care Coordinator II

Job Description:

The Medical Care Coordinator II is responsible for processing incoming referrals and will be required to ensure all documentation is obtained prior to completion.

Job Responsibilities:

  • Exercising quality customer service, you’ll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations and carrier contracts.
  • Partner with Provider Relations to offer consistent feedback on overall performance of National Vendor Network.
  • Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Per department guidelines, consistently and effectively update business partners and/or patients regarding status of referrals using various communication modes.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
  • In accordance with department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.

Job Requirements:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must possess ability to communicate effectively while working in a fast pace environment.
  • Must have experience with Microsoft Office Products.
  • Preferred previous scheduling experience
  • Home Health, Diagnostics, DME and/or Physical Therapy experience required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Mental: Clear and conceptual thinking ability; excellent judgment troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes fluorescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job Description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace

Reservations Specialist (Bilingual)

Posted:
September 18th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

 

If you would like to join our organization, we invite you to our upcoming career fair. No appointment needed, just show up between 10:30 AM and 6:30 PM.  Space is limited and based on a first come first serve.  Please allow yourself 1 hour + for the event.

Wednesday, September 26th &  Thursday,  September 27th

10:30 AM – 6:30 PM

1711 W. Greentree Drive Suite 221 Tempe, AZ 85284

On the spot interviews, dress to impress. Bring a few copies of your updated resume and allow yourself a few hours to attend. 

What we are hiring for:

·         Physical Medicine Coordinator

·         DME Coordinator

·         Diagnostic Coordinator

·         Intake Specialist (Bilingual)

·         Reservations Specialist (Bilingual)

·         Medical Care Coordinator II

For full job description and requirements for the list above please visit our careers section at https://www.mtiamerica.com

 

Job Type:

·         Full-time / Part – Time

·         Day and evening shifts available

We offer our employees:

  • Competitive Wages
  • Health and Dental Insurance
  • 401(k)
  • Group Life Insurance
  • Group Short-Term/Long-Term Disability
  • Paid Time Off
  • Paid Holidays
  • Life Insurance
  • Flexible Spending Account
  • Profit Sharing

 

MTI is a National Provider in the Workers’ Compensation Industry.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity in embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

If you have any additional question please email careers@mtiamerica.com or call 1-800-533-2155 ext. 1547

Intake Specialist (Bilingual)

Posted:
September 18th, 2018

Location:
Boca Raton, FL

Apply Now

Job Description

If you would like to join our organization, we invite you to our upcoming career fair. No appointment needed, just show up between 10:30 AM and 6:30 PM.  Space is limited and based on a first come first serve.  Please allow yourself 1 hour + for the event.

Wednesday, September 26th &  Thursday,  September 27th

10:30 AM – 6:30 PM

1711 W. Greentree Drive Suite 221 Tempe, AZ 85284

On the spot interviews, dress to impress. Bring a few copies of your updated resume and allow yourself a few hours to attend. 

What we are hiring for:

·         Physical Medicine Coordinator

·         DME Coordinator

·         Diagnostic Coordinator

·         Intake Specialist (Bilingual)

·         Reservations Specialist (Bilingual)

·         Medical Care Coordinator II

For full job description and requirements for the list above please visit our careers section at https://www.mtiamerica.com

 

Job Type:

·         Full-time / Part – Time

·         Day and evening shifts available

We offer our employees:

  • Competitive Wages
  • Health and Dental Insurance
  • 401(k)
  • Group Life Insurance
  • Group Short-Term/Long-Term Disability
  • Paid Time Off
  • Paid Holidays
  • Life Insurance
  • Flexible Spending Account
  • Profit Sharing

 

MTI is a National Provider in the Workers’ Compensation Industry.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity in embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

If you have any additional question please email careers@mtiamerica.com or call 1-800-533-2155 ext. 1547

Call Center Supervisor

Posted:
September 18th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Call Center Supervisor

Job Description:

The Call Center Supervisor will work closely with the Customer Service Manager & Director to oversee the Call Center Department and ensure the department is working in support of the MTI’s goals/objectives. The supervisor is responsible for coaching, resolving issues and serve as a link between subordinates and upper management.

Job Responsibilities:

  • Responsible for overseeing, motivating and leading Call Center agents
  • Ensure all agents complete job descriptions accurately and successfully
  • Monitor employee productivity and provide feedback and coaching.
  • Identify areas where improvements can be made
  • Track attendance, vacation and sick time as well as adherence to schedule for all team members
  • Provides coaching and mentoring to staff
  • Develop policies to create and maximize performance
  • Monitors call for quality assurance
  • Involvement in the recruitment & interviewing of new staff
  • Assist upper management team with any tasks as needed
  • Establish and communicate department metrics and productivity to direct reports
  • Preparation of relevant reports and documents for senior managers.
  • Assist with any department issues and complaints. Provide client with resolution and plan of action
  • Assist any MTI employee in any matter if the need arises.
  • Ensure that staff is not exceeding their allowed breaks and busy wrap up time through phone monitoring software
  • Provide disciplinary action when needed (Memo to file, Warnings)

  

Job Requirements:

  • Prior call center/customer service supervision experience
  • Experience in customer service is essential
  • Outstanding communication skills
  • Strong leadership and organizational skills
  • Ability to work under pressure in fast paced environment
  • Working knowledge of MS Office applications and ability to learn internal systems
  • Proficient in both English and Spanish
  • High School or Equivalent
Bilingual Customer Service Specialist

Posted:
October 18th, 2018

Location:
Tempe, AZ

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Job Description

Job Title: Bilingual Customer Service Specialist  

Job Description:

To provide assistance to worker’s compensation insurance carriers, attorneys, medical doctors and many other businesses with interpretation and translation needs. The Language Service department is an integral part of the total mission of MTI.

Job Responsibilities:

  • Answer all incoming phone calls.
  • Schedule and dispatch onsite interpreters for future and same day appointments.
  • Intake of Patient reservations when needed
  • Perform and invoice Spanish telephonic interpretations
  • Outsource and invoice rare language telephonic interpretation
  • Outsource and invoice document translations and transcriptions
  • Make outbound calls to confirm interpreter’s appointments
  • Ensure all onsite appointments in assigned areas are staffed before the end of the shift.
  • Address all departmental emails
  • Assist other coworkers
  • Address any issues that may arise in the assigned areas

 

Job Requirements:

  • Must be Fully Bilingual (English, Spanish)
  • Minimum 1 year of Customer Service experience
  • Minimum 1 year of Interpreting experience (preferred but willing to train the right candidate)
  • Must be able to pass background check
  • Polite, courteous and friendly
  • Ability to multitask, organize and prioritize work
  • Excellent communication and time management skills
  • Computer literacy (Outlook, Word and Excel)
  • Must be a Team player
  • Work on a timely basis; this includes attendance and scheduling.
  • Ability to work in a fast-paced environment

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Physical: Computer Keyboarding, travel as required

Auditory/Visual: Hearing, vision, and talking

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job description is subject to change at any time

MTI is an Equal Opportunity Employer

and a

Drug-Free Workplace