Careers

The “Who” Behind MTI

Our culturally diverse workforce brings a unique perspective and fresh ideas. Working together our employees create The “Who” behind MTI.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity in embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

If you would like to join our organization, we invite you to apply.

We offer our employees:
  • Competitive Wages
  • Health and Dental Insurance
  • 401(k)
  • Group Life Insurance
  • Group Short-Term/Long-Term Disability
  • Paid Time Off
  • Paid Holidays
  • Life Insurance
  • Flexible Spending Account
  • Profit Sharing
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Current MTI Career Opportunities

Senior Web Engineer/Sr. Front End Developer

Posted:
November 28th, 2017

Location:
Boca Raton, FL

Apply Now

Job Description

The Senior Web Engineer/Front End Developer will support both front and backend programming, and web design needs of the company’s websites and special digital projects. This position works closely with the operations, marketing, and IT departments in developing and maintaining the company’s web based resources.

Responsibilities

  • Maintain and develop both front and backend of company websites and special projects
  • Write quality code and document code properly including comments within code base
  • Lead in creation and design of user interfaces and experiences (UX/UI)
  • Apply established corporate branding specifications to ensure work meets corporate guidelines
  • Work independently, prioritize and solve problems proactively
  • Focus on multiple deadlines and deliverables in a high paced environment
  • Think abstractly (out-of-the-box approach)
  • Work with multiple levels of leadership
  • Be a team player with strong communication skills, that is also comfortable with presenting their ideas to senior leadership
  • Problem-solve and troubleshoot
  • Maintain a good understanding of Digital and Inbound Marketing principals
  • Provide creative input and support through various stages of the design/development process as a member of the creative/development team
  • Effectively communicate project requests and proactively report issues, progress, and recommendations to supervisor and/or project leaders
  • Utilize SEO best practices from a content and development stand point
  • Utilize Google Analytics to enhance and optimization usability of corporate website
  • Respond quickly to new project requests and changing priorities, while still maintaining established design and production standards
  • Develop and maintain professional relationships with project team members, and vendors through positive, team-oriented, and service conscious behavior
  • Maintain excellent time management, and prioritize to meet deadlines
  • Assist with pulling and preparing reports from company’s web based properties (CRM, Website, Etc.)
  • Attend conferences, meet-ups and user groups to stay up to date with advances in technology
  • Other duties as assigned

Requirements

  • 5+ years of experience in Web Development
  • 4+ years of experience in developing on the CMS platforms
  • Excellent written, verbal communication, and code documentation skills
  • Bachelor’s degree
  • Web Programming: (Back-End)
    • Strong knowledge of PHP, .NET, JavaScript, jQuery, AJAX, XHTML, XML, CSS3 & XSLT
    • Experience in developing on the WordPress CMS platform
    • Attention to detail and thorough QA testing is a must
    • Ability to quickly learn new concepts and technologies
    • Ability to thrive in a fast-paced environment
  • Web/Graphic Design: (Front-End)
    • Solid web interface (UI/UX) design skills with understanding of implementing CSS effectively
    • Strong graphic design skills, visual style and understanding of layout, typography and color theory
    • Strong understanding of responsive/adaptive mobile design and development principles
    • Experience using Adobe Creative Suite, Sketch, Atom, Sublime, and InVision

Desired, but not Required

  • Knowledge of HIPPA guidelines and compliance in IT
  • Knowledge of SQL Server
  • Knowledge of ADA and WCAG 2.0 web requirements and guidelines

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload

The Job description is subject to change at any time

Home Health Coordinator

Posted:
January 26th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

 

Job Title: Home Health Coordinator

Reports to: Manager, Home Health & Physical Medicine

Job Description:

The Home Health Coordinator is responsible for processing incoming referrals and will be required to ensure all documentation is obtained prior to completion

Shift:

The hours for this position are 12:00pm- 9:00pm; Monday-Friday, Weekends as needed.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload

The Job description is subject to change at any time

Responsibilities

Duties:

  • Exercising quality customer service, you'll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations and carrier contracts.
  • Partner with Provider Relations to offer consistent feedback on overall performance of National Vendor Network.
  • Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Per department guidelines, consistently and effectively update business partners and/or patients regarding status of referrals using various communication modes.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
  • In accordance with department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.

Requirements

Qualifications:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must possess ability to communicate effectively while working in a fast pace environment.  
  • Must have experience with Microsoft Office Products.
  • Preferred previous home health and scheduling experience
Reservations Specialist – Bilingual

Posted:
January 17th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

We are seeking a Bilingual (Spanish) reservation agent to join our office located in Pompano Beach, FL. We offer a full array of benefits such as medical, dental, Life/AD&D, Short and Long Term Disability insurance, 401(k), paid time off (PTO), company paid holidays and a competitive salary.

Responsibilities

  • Intake of appointment reservations for Transportation, Language, DME orders, Home Health visits, Physical Therapy and Diagnostic imaging appointments
  • Follow up on online, email, fax and phone reservations for services that are directed to the department.
  • Gather and verify updated patient orders as well as demographic information.
  • Provide quality customer service to all callers.

Skills

  • Strong customer service skills.
  • Medical terminology.
  • Proper grammar and spelling.
  • Team player.
  • Positive Attitude.
  • Must be able to maintain the ability to work independently or in a team setting.
  • Flexibility/Adaptability.

Requirements

  • Bilingual in both Spanish and English.
  • Must have one solid year of customer service experience in a call center/office environment Knowledge of basic medical terminology preferred.
  • Excellent communication skills with emphasis on telephone and email etiquette.
  • Computer literacy and experience with Microsoft Outlook is required Type at least 25 wpm with 85% accuracy.
  • Ability to work in fast-paced, ever-changing environment Ability to work well independently and in teams Must have High School Diploma or G.E.D. equivalent.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload.

The Job description is subject to change at any time

Intake Specialist

Posted:
January 17th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

The Intake Specialist is responsible for inputting incoming referrals and will be required to ensure all documentation is obtained prior to completion

Responsibilities

  • Exercising quality customer service, you'll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.

Skills

  • Must be bilingual (English and Spanish)

Requirements

Job Qualifications:

  • Must have 2 years’ minimum experience with medical terminology.
  • Must possess ability to communicate effectively while working in a fast pace environment.
  • Must have experience with Microsoft Office Products.
  • Must be bilingual (English and Spanish)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload

The Job description is subject to change at any time

Medical Care Coordinator

Posted:
January 17th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

The Medical Care Coordinator is responsible for processing incoming referrals and will be required to ensure all documentation is obtained prior to completion.

Responsibilities

  • Exercising quality customer service, you'll receive referrals and obtain all necessary patient, medical, and demographic information from a variety of referral sources via various communication methods to establish and coordinate medical products.
  • Triage all incoming requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations and carrier contracts.
  • Partner with Provider Relations to offer consistent feedback on overall performance of National Vendor Network.
  • Monitor status of all referrals to confirm successful delivery and/or completion of products and services using various communication methods.
  • Communicate effectively with both internal and external customers to ensure that all referral needs are met in a timely manner, inclusive of recurring products and services.
  • Per department guidelines, consistently and effectively update business partners and/or patients regarding status of referrals using various communication modes.
  • Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
  • Follow internal escalation process when service agreements and/or customer satisfaction is at risk.
  • In accordance with department and company guidelines, utilize negotiation skills to assure the most cost-effective products and/or services are provided to our customers without sacrificing company quality standards.

Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload.

The Job description is subject to change at any time.

Collections Specialist

Posted:
February 22nd, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

Job Title: Collections Specialist

Reports to: Billing Manager

Job Description:

Performs required reporting and analysis to facilitate and improve cash collection and collect payments for outstanding invoices. Research denials, partial payments and overpayments and reconcile customer accounts.

Job Responsibilities:

  • Collect outstanding balances as quickly as possible by applying collection best practices as defined by AR Management
  • Understand customer pricing agreements and apply those to any collection projects.
  • Analyze and identify any AR portfolio trends to assist in improving cash collections.
  • Perform weekly, monthly and quarterly reporting for Accounts Receivable department
  • Utilize various AR reports to target aged balances for collection in order to meet and maintain performance goals as set by AR Management
  • Evaluate denials and partial payments to determine if further reimbursement is valid and properly appeal within relative state Workers’ Compensation guidelines to facilitate payment from customers
  • Identify and request adjustments to customer accounts as necessary while following departmental procedure and state Workers’ Compensation guidelines
  • Alert management to irregularities, customer trends and areas of concern
  • Maintain communication with direct Manager and promptly follow-up with other departments as needed
  • Design and run customized reports for financial operation management as well as executive.
  • Respond and fulfill any inter department requests.
  • Format, understand and able to present data in a clear manner to management and customers.
  • Design workflow to collect outstanding AR using available resources.
  • Able to launch project and meet deadlines while anticipating any complications that may arise.
  • Develop secondary course of action if unforeseen variables affect successful execution of collection.
  • Design tracking and follow up methods to ensure projects completion.
  • Understand current workflow with the reporting team and attempt to improve.

Job Requirements:

  • Intermediate MS Word, Excel, Outlook and Excel skills required.
  • MAS200 preferred.
  • Solid understanding of state laws and fee schedules and their impacts on billing and collections. is required.
  • Excellent oral and written communication skills required.
  • Must be detail oriented and able to multi-task.
  • Must be able to follow instruction, prioritize and meet strict deadlines.
  • Knowledge of CPT, ICD9-10 and modifiers.
  • Minimum of three successful years in a business collection environment preferred.
  • Prior medical billing and Workers’ Compensation knowledge require.
  • Superior phone skills, and relentless follow up on past due accounts with proven results.
  • Strong Excel skills.
  • Positive attitude and a proactive approach.
  • Impeccable organizational skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload

The Job Description is subject to change at any time

Area Director of Operations

Posted:
February 5th, 2018

Location:
Tempe, AZ

Apply Now

Job Description

MTI is a National Provider in the Workers’ Compensation Industry.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity is embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity-filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

Job Title: Area Director of Operations

Reports to: Vice President of Operations

Job Description:

The Area Director of Operation is accountable for leadership, strategic planning, oversight, execution of programs and management of staff responsible for scheduling ancillary medical services. Responsible for operating effectively across all product lines sustaining positive internal and external relationships in the Insurance Industry.

 

Job Responsibilities:

Lead the development of the Tempe office while collaborating with senior leadership in the corporate office. Maintains best in class management and oversight skills, ensuring effective structure, better reporting and organizational planning creating seamless workflow processes.

Spot creatively, solve complex, cross-functional issues unique to each core service.   Manage program initiatives focused on streamlining multiple services with the goal of effective risk management and efficient business interface.  This is an exciting opportunity to provide leadership for a function that is pivotal to the success of our business.

 

  • Maintain efficient team structure and performance through analytics, processes, and tools; maximizing new client engagement; and working with the leadership team to develop plans and meet future needs.

 

  • Translate departmental leadership strategy into tactical operation, communicating with departmental leadership to ensure tactics align with strategy and staff supervision based on departmental strategic direction
  • Works with corporate office to improve operational system, processes, and policies which support better management reporting information flow, business processes and planning.
  • Formulates, manages and monitors operating metrics while diagnosing and improving processes, procedures, operational and customer service performance.
  • Researching new technologies and alternative methods of efficiency.
  • Participates in the development of divisional/area operational budgets and follows best practices in measuring and monitoring.
  • Ensures thorough root cause investigations for all service quality concerns and follows up with needed training, discipline, retraining and reporting.
  • Provides input into termination, compensation, bonus eligibility and promotion decisions
  • Formulates both short-term and long-term goals and action plans in conjunction the department Directors and VP of Operations
  • Participates in regular P&L reviews to ensure that budgets are met, programs are developed and in place for appropriate resource allocation, equipment utilization, equipment maintenance, and controlled use of FTE.

Job Requirements:

  • 10+ Years related experience in workers’ compensation and or Health care industry is a must.
  • Bachelor’s degree from a four-year college or University, Master’s degree preferred.
  • Develop staff and improve infrastructure and processes.
  • The candidate must have an energetic, resilient personality, be highly perceptive and methodical, and have excellent verbal and written communication skills.
  • Possess the ability to consistently meet deadlines.
  • Excel Advanced User and all other Microsoft Office products.

 

Knowledge, Skills & Abilities: 

Major responsibilities include translating departmental leadership strategy into tactical operation, communicating with departmental leadership to ensure tactics align with strategy and supervising staff responsible based on departmental strategic direction

  • Demonstrates success in building strong relationships with employees and clients at all levels
  • Talent management: Acquisition, training, retention, satisfaction, and development.
  • Ability to manage projects and solve complex problems effectively
  • Business acumen: Ability to understand and operationalize complex business needs and objectives.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job description is subject to change at any time

Dental Coordinator

Posted:
February 5th, 2018

Location:
Pompano Beach, Florida

Apply Now

Job Description

MTI is a National Provider in the Workers’ Compensation Industry.

We are searching for high impact candidates ensuring our organization stays true to MTI’s fundamental values. We are seeking employees who enjoy working in a family environment where diversity in embraced. Employees are promoted on their merit and people are treated with mutual respect.

Dependability and a quality work ethic are essential skills required in this opportunity filled industry. Successful members of our team share common traits including outgoing personalities, energetic involvement and above all excellent customer service skills.

Job Title: Dental Coordinator

Reports to: Director of Ancillary Services & Training

Job Description:

Obtains and retrieves existing medical notes and reports by calling Home Health Care and MRI providers. Verifying existing record; scans and properly archives records in the computer systems. Delivering records via email and or fax to workers’ compensation adjusters and nurse case managers.

Shift: This position will be Monday-Friday, 10:00AM-7:00PM -Weekends if needed.

Qualifications:

  • Associates Degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
  • Expanded Functions Dental Assistant (EFDA) License Preferred but not required.
  • Other Considerations (i.e. amount of travel required, position location):
  • Business meetings, conferences, seminars
  • As approved by Department Director

 

Duties: 

Program selling and rate negotiation:

  • Locating the appropriate dental provider needed based on the injury reported and gaining agreement from the provider’s office to accept a Workers’ Compensation dental injury referral.
  • Negotiation of provider reimbursement at the point of scheduling to ensure the provider does not expect 100% payment of billed charges.
  • Securing a Single Case Agreement (SCA) or verbal agreement of detailing negotiated rates.

Provider scheduling:

  • Select and schedule new and pending files with the appropriate dental provider.
  • Obtain needed provider demographics such as correct spelling of the provider’s name as it appears on their license, NPI, License #, etc.
  • Obtain previous dental records from provider’s office or insurance carrier, and ensures previous records are submitted to new evaluating providers.
  • Sends appropriate provider packet prior to scheduled appointment.
  • Ensures payer authorization has been received prior to the scheduled evaluation.
  • Requests billing information from provider and ensures proper codes are utilized.
  • Communicates expectations effectively with provider until evaluation is scheduled. Communicates with Nurse Case Manager / Adjuster daily until evaluation is scheduled.
  • Explains applicable state forms to provider office, as applicable.
  • Follows up on all assigned files daily.
  • Schedules all assigned files within 72 hours from the date of intake referral.
  • Discusses any files with internal teams to determine next steps and the best course of action as needed

 

Language Ability:

  • Ability to speak effectively to all MTI customers including the payer, injured worker and provider.
  • Ability to read, interpret and educate providers on contract language, provider manuals, and delegated agreements.
  • Excellent oral (phone and in-person) and written communications with the ability to sell providers on the value proposition of our organization and educating them on our policies and processes.
  • Ability to communicate with internal teams to achieve common goals in a team-oriented manner.

 

Financial Skills:

    • Basic math functions including addition, subtraction, multiplication, division, rates, ratios and percentages.
  • Understanding of provider fee schedules, UCR, Usual and Customary (U&C) •Understanding of basic accounting (i.e., Receivables, Payables, Profit Margin, etc.)

 

 

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload

The Job description is subject to change at any time

Confirmation Specialist – Bilingual

Posted:
February 7th, 2018

Location:
Boca Raton, FL

Apply Now

Job Description

Job Title: Confirmation Specialist

Reports to: Call Center/Transportation Manager

Job Description:

To provide assistance to Worker’s Compensation clients, carriers, medical providers, case managers, adjusters, and any other person(s) calling into the company.

Job Responsibilities:

  • Confirm Appointments with clients.
  • Assist in the handling of New Accounts overflow calls.
  • Assist in the training and development of new employees.
  • Following through on all calls as asked by case managers, adjusters, clients, etc.
  • Any additional tasks asked by Supervisor or Team Leader.

 

Job Requirements:

  • Bilingual in both Spanish and English.
  • Problem Solving skills.
  • Basic Computer Skills.
  • General knowledge of electronic mail.
  • Distress customers handling skills.
  • Excellent written and verbal communication skills.
  • Focused on providing high level of customer satisfaction.
  • Work well in a fast-paced, changing and team environment.
  • 1-year Customer Service experience.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

Emotion Demand

The emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload.

The Job description is subject to change at any time

Provider Relations / Home Health & Dental Network Developer

Posted:
February 7th, 2018

Location:
Boca Raton, FL

Apply Now

Job Description

Job Title: Provider Relations / Home Health & Dental Network Developer

Reports to: Director of Ancillary Services & Training

Job Description:

The Provider Relations & Network Developer is responsible for developing and maintaining a nationwide network of Home Health Agencies and Dental service providers. The candidate for this position will have 2-3 years of previous experience building and maintaining a network of medical service providers or equivalent. The candidate must have strong negotiation skills and experience preparing letters of agreement and vendor contracts. The administrator will be responsible for preparing, mailing/delivering new vendor packets and setting up systems with vendor contract information. Additional duties to include special projects, maintaining integrity of vendor information and supporting department as required.

Job Responsibilities:

  • Identify potential vendor contracting opportunities.
  • Negotiate, create and transmit contractual agreements and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules & regulations ensuring profitability
  • Identify existing transactions and provider agreements that present profitability challenges and adhere to the low margin escalation process prior to completing the transaction
  • Triage all incoming provider requests based on date of receipt, date or service, and customer to ensure appropriate action is taken related to service level agreements.
  • Maintain all records for contracted vendors and ensure recertification process is followed and all credentialing is uploaded accordingly.
  • Ensures proper handoff of referrals to the applicable departments when services are on-going and require daily or monthly oversight.
  • Practices and adheres to all internal and established customer guidelines and business rules associated with rejecting candidate invoices
  • Enters clear and concise documentation related to patient, carrier and vendor events or actions into patient database utilizing standard note templates in addition to free form text
  • Addresses services providers when not in compliance or a client concern is received.
  • Conduct service providers re-credentialing as per company guidelines.
  • Follows all internal referral handling guidelines including accurate data capture, customer communication and escalation processes
  • Assist in the development of additional service provider networks such as DME/Diagnostics/Physical Medicine as needed.
  • Ability to manage ones owns time, deadline driven environment, as well as the ability to work well under pressure.

 

Job Requirements:

  • 2 years’ minimum of previous experience building and maintaining a network of medical providers or equivalent
  • Understanding of medical fee schedules
  • Strong negotiation skills
  • Be knowledgeable in all aspects of the business unit in regard to its operations.
  • Bachelor’s degree preferred
  • Customer service expert
  • High proficiency in Microsoft Office (Word, Excel, PowerPoint, & Outlook)
  • Communicate effectively in writing and verbally as appropriate for the needs of internal and external customers.
  • Active Listening Skills. Must be able to provide full attention to what other people are saying, taking time to understand the points being made, ask questions when appropriate and not interrupting at inappropriate times.
  • Participate in meetings with management team
  • Ability to work in fast-paced, challenging environment.
  • Ability to multi-task.
  • Typing 30 wpm.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

Emotion Demand

the emotional demand of the job may cause undue stress from, but not limited to, moderate heavy workload

The Job description is subject to change at any time

Account Receivable Manager

Posted:
February 23rd, 2018

Location:
Boca Raton, FL

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Job Description

 

Job Title: Account Receivable Manager

Reports to: Vice President of Revenue Cycle – Operations

Job Description:

The Account Receivable Manager is responsible for overseeing a team of up to eight (8) direct reports and the completion of all processes/procedures within account receivable department including cash application (payment posting). Provides oversight and direction to the team to ensure that all collection activities such as sending follow-up inquiries, keeping track of cash receipts, denials, partial payments and overpayments to reconcile customer accounts are completed in a timely and accurate manner.  Completes weekly/monthly AR department related financial reports to provide executive leadership and sales visibility into the current state of outstanding accounts receivables, cash posting reconciliation and as needed to monitor the resolution of an identified account receivable related issue.  Provides on-going review of audits methods and procedures related to accounts receivable functions and cash posting activity to improve efficiency. Maintains open communication with our clients and other MTI departments.

Job Responsibilities:

  • Manages subordinate staff in the day-to-day performance of their jobs
  • Ensure that all associates are appropriately trained to perform their related job tasks and consistently meet established production standards
  • Assures timely collection of monies due to the company
  • Manages cash application making sure all cash receipts are applied properly
  • Maintains Customer Accounts and database; reconcile any outstanding AR issues
  • Ensures that project, department milestones and goals are met
  • Ensures accurate receivable records and verifies outstanding account balances.
  • Address customer inquiries in a timely manner while maintaining a professional and polite demeanor. Ensure the issue is addressed and resolved appropriately.
  • Review A/R aging weekly to monitor invoicing totals, cash receipts, and invoice adjustments and address any potential concerns or issues.
  • Ensures that all AR team related processes are accurately documented and accessible to all associates
  • Creates, and monitors associate production standards to ensure that each associate is meeting those standards
  • Provide timely feedback to Operations regarding processes or on-going issues that impact the team’s ability to effectively collect outstanding invoices
  • Ensure that all sales inquiries are addressed and responded to in a timely manner

 

 

 

 

Job Requirements:

  • 5-10 years of extensive healthcare collections experience
  • 5+ years’ experience in a management role in health care required; worker’s compensation experience preferred.
  • Strong communication skills both verbal and written
  • Bachelor’s degree from a four-year college or university required
  • Solid understanding of state laws and fee schedules and their impacts on billing and collections is required.
  • Intermediate MS Word, Excel, Outlook and Access skills required.
  • Excellent oral and written communication skills required.
  • Must be detail oriented and can multi-task.
  • Must be able to prioritize and meet strict deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodically throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting to 25 pounds for files, computer printouts on occasion.

For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak and hear.

Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Utilizes florescent lighting; noise level is moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office

The Job description is subject to change at any time