The Appointment Intake Specialist acts as the first point of contact for the client on behalf of MTI America. Primary responsibilities include setting appointments and entering referrals from adjusters, Nurse Case Managers, and other sources for specialized services.
The Diagnostic Document Support Specialist is an entry-level position responsible for obtaining and handling all Diagnostic Reports.
The Physical Medicine Confirmation Specialist is an entry-level position responsible for making outbound phone calls to confirm attendance of Physical Medicine and Home Health appointments.
The Diagnostic Coordinator establishes and coordinates the timely schedule of services to client-specific injured workers’ compensation patients requiring diagnostics services while offering a high level of customer service and patient care. Primary responsibilities include scheduling office visits, specialty services, and numerous types of diagnostics studies. The Coordinator will provide services to the customers through inbound calls received in the Medical Services Department and process electronic/telephonic orders. Responsible for scheduling exams, providing optimum service to the customer, and supporting the company to effectively and efficiently maximize schedules.
The Home Health Confirmation Specialist is an entry-level position responsible for making outbound phone calls to confirm attendance of Home Health appointments.
The DME Document Support Specialist is an entry-level position responsible for handling all DME Rentals and confirming DME deliveries
The Accounts Receivable Specialist researches denials, partial and overpayments, while reconciling customer accounts. The Accounts Receivable Specialist is responsible for the prompt follow-up on all outstanding insurance claims and correspondence for collections while assisting with billing-related inquiries by applying collection best practices, as defined by AR Management.
The Bilingual Care Coordinator provides telephonic interpretation assistance to worker’s compensation claimants, insurance carriers, attorneys, medical doctors, and claims professionals.
The Transportation Coordinator monitors and effectively schedules trips in a cost-effective manner. Primary responsibilities include assigning drivers to transport claimants, coordinating drivers according to customer requests in compliance with company policies and procedures.
In conjunction with Management and Staff, the Business Analyst will help control the development of MTI’s systems, to ensure systems mirror logical, efficient workflows. Systems need to be enhanced to minimize human touches, minimize manual procedures, minimize “out of system” workarounds and enable MTI to be scalable into the future. This role is a vital link between MTI’s information technology capacity and our business objectives.
