Technology – MTI America

MTi360®

Unified Provider Platform
MTi360-Registered

Our Solutions are Managed in One Platform

Our MTi360® state-of-the-art scheduling system and defined methodologies allow us to accurately track all new referrals, therapy extensions, and inquiries across our suite of services. Our comprehensive system facilitates communication between all parties by leveraging SMS text and automated real-time updates throughout the scheduling process. This technology permits us to systematically monitor important patient benchmarks on behalf of our customers. As a result, MTI provides our customers with the most current patient data to make important real-time decisions.

Features and Benefits

MTI’s single source Service Delivery Platform MTIi360® offers a centralized system for service management and provides flexibility for program configuration and customization.

100% Cloud-based (AWS)
API & Web Service integrations: MTi360® is not only cloud-based but also offers API Integration, which is a way for your company to share data securely with MTI America. MTI can work with your IT department to share schemas to write the rules needed for connectivity.
EDI & e-billing capabilities: Electronic Data Interchange (EDI) allows for industry standard and customized interactions. The benefits include e-billing, eligibility files, and a streamlined referral process.
Client Portal supporting SSO
Communication Streams: We know how important it is to communicate from the moment the referral hits our desks. Once a referral is submitted, the referrer receives an email confirmation. Communication continues throughout the scheduling process and the life of the service. For example, injured workers receive text message reminders about their upcoming appointments. These communications are integral components of MTI’s No-Show Prevention Program.
Integrated Omni-channel communications
(Phone, Fax, e-mail, text), PureCloud, Retarus, Office 365, Twilio
-360-Degree Intake Solution – Our dedicated Integrated Care Coordinators can schedule multiple services at one time because they have full visibility. At MTI, there are no silos, and the referrer is never bounced around between service departments.
MTi360®’s Smart Scheduling technology system and defined methodologies allow us to accurately track all new referrals, therapy extensions, and inquiries across our suite of services.
This technology suggests the most appropriate provider based on treatment requirements, geographic region, five-star vendor rating, language & gender preference, and ethnicity.
MTi360® technology permits us to systematically monitor important patient benchmarks on behalf of our customers. As a result, MTI provides our customers with the most current data to make important, real-time decisions.
MTi360® continues its innovation trend with new features and enhancements that make the platform even more powerful as technology evolves. As a thought leaders in this space, we are confident our efforts will improve the current fragmented treatment paradigm, creating a better injured worker experience. Ultimately, this will lead to improved outcomes which play a significant role in reducing the cost of care for those we serve.

As the original pioneer of transport and translation solutions, we understood over 30 years ago the patient’s experience mattered.  Today, we understand connected, quality care delivers greater value for everyone.

Client Portal

MTI’s Client Portal provides a convenient way to request referrals and seamless access to our entire integrated suite of diagnostic imaging, physical medicine, home health, and complex care, transportation, translation, and dental and hearing program services. Our MTI 360 Client Portal features include:

  • Processing all referrals at once or managing each referral individually
  • Reviewing and managing authorizations, notifications, and order status
  • Reviewing a chronological list of all processed referrals, orders, and visits
  • Access Diagnostic Imaging reports
  • Monitoring the status of DME product and medical supply deliveries
  • Physical medicine evaluations, progress notes, and reports
  • Home health evaluations, progress notes, and reports
  • “No show” and appointment status updates
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Vendor Management Portal

Facilitating real-time communication with our healthcare providers.

Our vendor management portal allows network providers the flexibility to control their schedules by providing the capability to review, accept, or deny service assignments. In addition, the portal allows our service providers to view service history, invoices, and communicate with MTI.

SSAE 18 Compliance Certified

Adhering to higher standards

MTI undergoes an annual Statement on Standards for Attestation Engagements (SSAE) audit, providing our clients with an increased level of confidence and adding significant value to our organization.

EDI (Electronic Data Interchange)

Increasing speed and decreasing errors

MTI has a comprehensive EDI interface team. From eligibility files to electronic billing, MTI can easily and effectively set up EDI technology for our customers.

Extensive Data and Analytics

Measurable delivery of business performance results… focused on you

MTI provides our clients with extensive reporting capabilities on a monthly, quarterly, and yearly basis. Reports include:

  • Customized cost savings and utilization
  • Account trends by employer, language, and geographical coverage
  • Data mining and reporting
  • Custom analytical reports available upon client request
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