About Us:

MTI America is a health solutions company located in sunny Ft Lauderdale. As a leader in the Worker’s compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings. Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide!

The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, we strive to be the best, and we are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities.

At MTI America, you will have a significant impact on the quality of care our patients receive. Your service will directly impact injured workers and their quality of life.

Summary:

The Transportation Coordinator monitors and effectively schedules trips in a cost-effective manner. Primary responsibilities include assigning drivers to transport claimants, coordinating drivers according to customer requests in compliance with company policies and procedures.

Job responsibilities:

• Review assigned appointments to ensure that the trip was assigned to meet MTI America’s standard.
• Ensure that the dispatcher receives all area trips assigned to taxi companies, drivers, wheelchair, and stretcher companies for faxing by 12:00 am.
• Monitor and communicate any changes and cancellations to relevant parties for the next day or week out, ensuring any gaps are filled while assigning all pending add-ons.
• Meet daily productivity of 150 plus accurately assigned transports and maintains week-out scheduling while preventing and addressing any potential management failures.
• Maintain and builds positive business relationships with Drivers, Vendors, and Customers.
• Communicate all areas needing drivers and follow up to ensure gaps are filled.
• Responsible for preauthorization of all Dead Miles and Bonuses.
• Assists team in areas of need, i.e., outbound calls and inbound calls as needed.
• Ensures that all open trips are closed out at the end of the workday, and all special appointments result in successful transport.
• Communicates all stretcher fees to accounting and copy relevant parties.

Skills and Expertise:

• 1-3 years of Scheduling experience, preferably in the transportation field.
• Proficient in Microsoft Office Suite required.
• Highly organized, accurate and detail oriented.
• Strong verbal & written communication skills required.
• Ability to work well under pressure, thrives in a fast-paced environment.
• Highly motivated self-starter.
• High level of customer service with a focus in customer satisfaction.

Education Requirements:

• High School Diploma or equivalent required.

Travel Requirements:

• N/A

Physical Demands/ Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting of up to 5 pounds for files and computer printouts on occasion.

• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.

• Hearing, vision, and talking. Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.

• Utilizes fluorescent lighting; noise level is moderate. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

The Job Description is subject to change at any time.