MTI Welcomes Viviann Larsen as the Director of Quality Assurance & Training
POMPANO BEACH, FL (February 16, 2022) – Viviann Larsen joins MTI America as the Director of Quality Assurance and Training. She has over 16 years of experience in the workers’ compensation industry, working most recently for One Call as a Customer Experience Manager.
“I’m thrilled to join the MTI team on the 30th anniversary of their success! My passions are motivating, coaching, and improving processes to increase efficacy. I look forward to working with the team to develop programs for continued success over the next 30 years.” Larsen said.
Viviann has an extensive history with loss prevention solutions working with operational teams to resolve critical issues. As a Lean Six Sigma Green Belt, she blends strategic planning with lean methodologies for success in process improvements and performance management. With 5 years of managing multiple remote teams, she successfully cross-trained the ancillary resolution team remotely and created a quality assurance process that secured business retention.
Greg Luff, Vice President of Operations said, “We are excited to welcome Viviann to the MTI family. Her history of motivating, coaching, and training across multiple disciplines will be an asset to the organization.“