FAQ

What services do you provide?

MTI currently provides the following services nationwide:

Transportation, language services, home health and catastrophic care, diagnostic imaging, durable medical equipment and medical supplies, air ambulance and medical escorts, physical medicine, hotel & travel accommodations, dental & hearing programs

What are your hours of operation?
MTI is available to take your calls and provide services 24/7, including holidays.
Are your services nationwide?
Yes, we provide services nationwide. We also provide specific services like air ambulance and medical escorts outside of the continental United States.
How can I request your services?

MTI has five convenient ways to request services (make a referral).

Phone: 800.553.2155
Fax: 954.421.3334
Email: Referrals@mtiamerica.com
Partner Portal (www.mtiamerica.com)
Internet (www.ezmti.com)

What features does your Partner Portal offer?
  • Ability to submit new claimants and request for services quickly.
  • Ability to generate history report of your claimants date of services and services provided.
  • Ability to authorize and add new locations.
What type of transportation do you provide?
Ambulatory, wheelchair car and lift van, stretcher with BLS and ALS, air travel and accommodations, and bedside to bedside air ambulance.
What languages do you provide?
MTI provides translation and interpretation services in over 200 languages and dialects including sign language (ASL).
Can MTI secure last minute and rush assignments?
MTI can accommodate last minute and same day assignments at a very high success rate. Our extensive transportation network allows us to accommodate same day and last minute transportation requests in any metropolitan area.
What type of Vendor Background checks does MTI conduct?
DMV, criminal and OFAC.
Does MTI have a Disaster Recovery Program in place?
Yes, MTI has a formal business continuity plan which ensures uninterrupted service.
How can I become a part of your vendor network?
MTI is always looking for vendors that share the same values in terms of customer service and quality. To join the MTI Trusted Partner Network, simply click here and fill out the vendor application. A representative will review your application and contact you if there is a need.
Does MTI provide equipment banking?
Yes, MTI provides equipment banking for bankable items.
Does MTI automatically dispense products and dispatch drivers and interpreters?
No. MTI has a formal and systematic authorization process. All orders are verified and authorized before dispatching a driver and or interpreter.