Quality Assurance Program

Maintaining the Highest Standards of Care

MTI’s Quality Assurance Program is second to none. This level of quality assurance is achieved in a real-time environment ensuring all orders and services are successfully executed. Monitoring the performance, our in-house network developers ensure the MTI network of providers adheres to a professional code of ethics at all times.

Quality Assurance Program

Our internal QA program ensures injured worker satisfaction through the following process:

  • Customized technology software managing scheduling confirmation and follow-up after appointment
  • Timely updates to claims professionals via phone and email
  • Telephonic and written performance evaluation surveys to injured worker
  • Management review of survey responses
  • Internal clinical oversight on all complex and catastrophic injuries
  • Multiple point of contact throughout each assignment to ensure the injured worker arrives timely to each appointment and to their final destination
  • All calls are recorded and monitored for quality control
  • Roaming Quality Assurance Agent review and feedback
  • Annual provider meeting