Language Services

Let Our Lips Do The Talking

In today’s multicultural work force, language services play a vital role in ensuring better outcomes for the injured worker.

Our national network of certified and qualified linguists understand cultural differences and are trained to deliver accuracy while protecting the integrity of the message in over 250 languages and dialects including sign language and rare languages. Our domestic and global telephonic interpretation services are handled in-house for the majority of injured workers and many of our in-house interpreters are both medically and legally certified.

Our best in class scheduling system and regionally defined methodologies allow us to accurately select the most qualified interpreter for the assignment depending on the type of appointment, interpreter certification requirements, and language. This comprehensive platform, and our extensive quality assurance and credentialing programs allow us to measure the interpreter’s rating based on reliability, proximity to the assignment, cost effectiveness, and overall compliance. This translates into significant cost savings to our clients, and real time feedback on the status of assignments to the adjusters and case managers.

Language Services

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Language Services Include:

On-site Interpretation in all languages

  • Medical Interpretation
    • Initial Client Visits
    • Health Care Provider Visits
    • Medical Exams
    • Physical Therapy
  • Legal Interpretation
  • Depositions
  • Mediations
  • Statements

On Demand Telephonic Interpretation in All Languages

  • Initial Contact
  • Recorded Statements
  • Benefit Disclosure
  • 0.012% Complaints to call ratio
  • 2.0 seconds Spanish language connect time
  • 20 seconds connect time for top 9 other languages
  • 91,000 annual conference calls in 240+ languages
 

Document Translation

  • Medical Records
  • Explanation of Benefits
  • Settlement Letters
  • Business Documents & Employee Manuals

Video Interpreting

  • Cloud based-No software downloads for participants
  • EZ access through URL link
  • Computer, phone or tablet access
  • Worldwide