In today’s multicultural work force, language services play a vital role in ensuring better outcomes for the injured worker.
Our national network of certified and qualified linguists understand cultural differences and are trained to deliver accuracy while protecting the integrity of the message in over 250 languages and dialects including sign language and rare languages. Our domestic and global telephonic interpretation services are handled in-house for the majority of injured workers and many of our in-house interpreters are both medically and legally certified.
Our best in class scheduling system and regionally defined methodologies allow us to accurately select the most qualified interpreter for the assignment depending on the type of appointment, interpreter certification requirements, and language. This comprehensive platform, and our extensive quality assurance and credentialing programs allow us to measure the interpreter’s rating based on reliability, proximity to the assignment, cost effectiveness, and overall compliance. This translates into significant cost savings to our clients, and real time feedback on the status of assignments to the adjusters and case managers.