When an injured worker is diagnosed with diabetes, the real question isn’t whether it will affect recovery — it’s how well it’s managed. The difference between a fast-healing claim and a prolonged one often lies in two factors: monitoring and coaching.

As highlighted in MTI America’s recent webinar, “Complicating Factors: How Diabetes Impacts Recovery and Claim Duration,” today’s best outcomes happen when technology meets human support. Continuous Glucose Monitors (CGMs) and Blood Glucose Monitors (BGMs) give clinicians and injured workers real-time insights into their glucose trends. But devices alone aren’t enough.

“A CGM is just a tool; coaching is the compass. Together, they move patients from reactive care to proactive recovery.”
— Julie Jordan, VP, Employer Market & Enterprise Solutions at CCS

Case managers and physicians are increasingly shifting focus to “time in range” — how often a patient’s glucose stays between 70–180 mg/dL. Staying within that range for at least 70% of the day is a strong indicator of good control and better wound healing. Conversely, uncontrolled glucose can extend healing by weeks and increase infection risk, especially after orthopedic or vascular surgery.

But technology only works when patients understand and engage with it. That’s where coaching and education make a measurable difference. Having access to consistent, trusted guidance helps injured workers navigate diet, stress, and medication — reducing fear, confusion, and non-compliance. For newly diagnosed individuals, that support can prevent setbacks before they happen.

The financial case is just as strong. Integrated diabetes programs that bundle monitoring, supplies, and education can significantly reduce costs compared to piecemeal interventions. Wound-related complications alone can exceed $50,000 in treatment costs — a preventable expense when proactive management is in place.

For claims professionals, the message is clear: supporting diabetes management isn’t about adding another layer of care; it’s about removing barriers to recovery. When patients feel equipped and supported, healing accelerates, claim costs drop, and everyone benefits — especially the injured worker.