Click Here for California Privacy Policy
1. General
MTI America is committed to safeguarding the privacy of individuals with whom we interact while delivering workers’ compensation and claims-related services, including patient coordination, billing, and administrative support (collectively, the “Services”), as well as visitors to mtiamerica.com (the “Site” or “Website”).
This Privacy Policy explains:
The types of information we may collect
How that information is collected
How it is used and disclosed
Your choices regarding your information
If you have any questions regarding this Policy, please contact us at privacy@mtiamerica.com.
2. Acceptance of Terms
By accessing or using MTI’s Services or Site, you acknowledge that you have read and understand this Privacy Policy. If you choose not to agree, you may decline to provide personal information; however, certain information may be necessary to deliver Services. Refusal to provide required information may limit our ability to assist you.
Continued use of the Site after updates to this Policy indicates your acceptance of those changes.
3. Personal Information (PII)
We may collect and maintain personal information in certain circumstances.
If you request materials, complete forms, or otherwise provide information voluntarily, we may use that information to respond to your request and provide follow-up communication through channels such as phone, email, or mail.
The types of personal information we may collect include:
Name
Address
Email address
Telephone number
Other identifying information necessary to support our Services
We collect this information for purposes such as:
Identity verification
Service delivery
Surveys or feedback
Registration or account creation
We only collect personal information when it is voluntarily provided.
Use of Personal Information only for legitimate business purposes, including service delivery, security, compliance, and operational improvement.
When personal information is provided, we may:
Retain and analyze the information to improve services and user experience
Communicate with you regarding services, updates, or relevant information
Share information with third parties who perform services on your behalf or as requested (including providers operating domestically or internationally under contractual obligations to protect confidentiality)
Disclose information where necessary to comply with legal obligations or to protect the rights, safety, and property of our organization, users, or others
Except as described in this Policy or disclosed at the time of collection, we do not share personal information with third parties.
4. Sensitive Personal Information
Sensitive Personal Information (“SPI”) may include:
Health or medical-related information
Financial account information
We use SPI only:
To perform requested services
To comply with legal obligations
To maintain system security and integrity
You have the right to request that we limit the use of your Sensitive Personal Information to what is necessary to provide services.
5. Non-Personal Information
We may also collect information that does not directly identify individuals, such as:
Demographic details (e.g., age, ZIP code)
Preferences and interests
This data is:
Provided voluntarily or collected in aggregate
Used to improve site functionality and customization
Shared in aggregated, non-identifiable form with partners or stakeholders
6. Promotions and Special Programs
Certain promotions, contests, or similar programs may have separate privacy terms. Participation is voluntary, and you will be provided choices regarding any information shared with third parties.
7. Preferences and Opt-Out
You have the option to decline providing information when contacted as part of our Services; however, this may impact service delivery.
If you elect to receive communications, you may opt out at any time by:
Updating your account preferences
Following instructions in communications
Contacting us directly
8. Automatically Collected Information
We may automatically gather certain technical data when you visit the Site, including:
Domain name or internet provider
Access times and dates
Referring websites
This information is used for:
System administration
Security monitoring
Website optimization
It is generally collected in a non-identifiable manner.
9. Cookies and Similar Technologies
The Site may use cookies or similar technologies to enhance functionality and user experience.
Cookies allow us to:
Recognize returning users
Customize content
Improve performance
Users may disable cookies through browser settings, but this may impact site functionality.
We do not use cookies for cross-context behavioral advertising without providing required notice and opt-out rights.
IP Addresses allow us to:
We track your IP address to help administer our Site, diagnose problems with our server, and gather demographic information about the usage of our Site and Services. MTI does not use cookies for cross-context behavioral advertising without providing required opt-out rights.
10. Patient Information
We maintain strict controls over patient-related information. Such information may only be shared:
With authorized providers involved in care
With clients who engaged our Services
When required by applicable law
11. Use of Collected Information
We may use collected information to:
Deliver and manage Services
Communicate regarding services or updates
Personalize user experience
Verify identity
Process transactions or claims
Conduct surveys or research
Improve business operations and analytics
Comply with legal and regulatory requirements
12. Children’s Privacy
The Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
13. External Links
Our Site may include links to third-party websites. We are not responsible for the content or privacy practices of external sites. Users should review the privacy policies of those sites independently.
14. Security
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, loss, or misuse.
While no system can guarantee absolute security, protections include:
Account password controls
Internal security safeguards
Monitoring for potential threats
Users are responsible for maintaining the confidentiality of their account credentials.
15. Regulatory Compliance
We recognize the importance of protecting sensitive information, including health-related data. Our systems and processes are designed to support compliance with applicable privacy and security regulations, including healthcare-related requirements.
16. Consumer Rights (California Residents)
If you are a California resident, you have the following rights:
Right to Know – Request disclosure of categories and specific personal information collected
Right to Delete – Request deletion of personal information (subject to exceptions)
Right to Correct – Request correction of inaccurate data
Right to Opt-Out – Opt out of the sale or sharing of personal information
Right to Limit Use of SPI – Restrict use of sensitive personal information
Right to Non-Discrimination – You will not be treated unfairly for exercising your rights
17. Sale or Sharing of Personal Information
MTI America:
Does NOT sell personal information as defined by CPRA
Does NOT share personal information for cross-context behavioral advertising
18. Data Retention
We retain personal information only as long as necessary for:
Business operations
Legal and regulatory compliance
Claims and recordkeeping requirements
Retention periods are determined based on:
Data sensitivity
Legal obligations
Operational necessity
19. Non-Discrimination
MTI America will not discriminate against any individual for exercising their privacy rights under CPRA.
12. Contact Information
For questions, concerns, or requests related to this Privacy Policy, please contact:
MTI America
P.O. Box 667140
Pompano Beach, FL 33066
privacy@mtiamerica.com
877-282-7476
We will verify your identity before processing requests.
MTI Companies
MTI is the DBA of the following Companies:
Medi-Trans, Inc.
Medi-Translations, Inc.
MedComp USA, Inc.
