Providing language access that drives higher-value experiences.
Initial Client Visits
Health Care Provider Visits
Independent Medical Exams
Explanation of Benefits
We’re All About Outcomes
and Measuring Program Performance
Languages, Including Rare Languages and ASL
This is the number of calls MTI America handled from Pompano Beach, Florida, in the past month. Connections were made in 85 languages, with Spanish, Creole, Vietnamese, Sign Language, Arabic, Cantonese, and Punjabi being the most requested.
Conference Calls Per Year
Our Clients Say it Better Than We Do
Today MTI’s agent Maria was wonderful. I received my confirmation from Maria within 3-minutes after our call ended. I truly appreciate the “A” rated service.
I would like to commend the helpfulness and professionalism of everyone I have spoken to. I especially appreciate the services of MTI agents, Jackie and Ricardo. They have both gone above and beyond to assist and simplify my multiple call needs. I often call needing to make 6-8 contacts and both Jackie and Ricardo help me without my having to call back MTI each time. They both make the contacted employee feel at ease and have worked with me long enough to understand the nature of the business and get the information that I need. I call this outstanding customer service.