Technology

Using Technology to Build Business

MTI provides clients with a strategic combination of cutting edge technology and unparalleled service to streamline operations, increase productivity and lower costs.

  • SSAE 16 Compliance Certified
    SSAE 16 Compliance Certified
    Adhering to higher standards

    MTI undergoes an annual Statement on Standards for Attestation Engagements (SSAE) audit, providing our clients with an increased level of confidence and adding significant value to our organization.

  • EDI (Electronic Data Interchange)
    EDI (Electronic Data Interchange)
    Increasing speed & decreasing errors

    MTI has a comprehensive EDI interface team. From eligibility files to electronic billing, MTI can easily and effectively set up EDI technology with our customers.

  • Vendor Management Portal
    Vendor Management Portal
    Facilitating communication with our service providers

    Our vendor management portal allows network providers the flexibility to control their schedule by providing the capability to review, accept or deny service assignments. In addition, the portal allows our service providers to view service history, invoices, and communicate with MTI.

  • Comprehensive Disaster Recovery Program
    Comprehensive Disaster Recovery Program
    Keeping our client data safe

    MTI has a comprehensive disaster recovery and a formal business continuity plan which includes redundancy backup systems, multiple generators, a colocation facility with additional office space able to withstand category 5 hurricanes, ability to remote access servers from anywhere in the country, and the use of additional call centers (Miami & Chicago) in order to ensure uninterrupted services.

Partner Portal

Reducing Administrative Burden and Streamlining Communication

MTl's Client Portal is a secured dynamic web management and communication tool that reduces the administrative burden faced by claims professionals when scheduling and monitoring ancillary services. With innovative technology, we have designed this unique tool to provide full access to critical information to better manage utilization, cost and clinical concerns.

  • Real-time status updates
  • Service history
  • Imaging reports
  • Nursing notes
  • Manage authorizations
  • Submit a referral
 
 

IVR-QATrack

Managing Patient Progress, Utilization and Quality

This comprehensive automated telephonic solution was designed to allow us to maximize our ability to contact all patients and service providers repeatedly throughout the continuum of care. This technology permits us to systematically monitor important patient benchmarks on behalf of our customers. As a result, we provide our customers with the most current patient data to make important real-time decisions:

  • Live update status of patient pick-ups/drop-offs
  • Verification and confirmation of product deliveries
  • Verification and confirmation of products are in working order and patient satisfaction
  • Updates of patient progress and product utilization management
  • Quality of Service measurements of customer service and network providers
  • Access to a live customer service agent to address specific patient's needs

Extensive Client Reporting Capabilities

Measurable delivery of business performance results...
Focused On You

MTI provides our clients extensive reporting capabilities on a monthly, quarterly and yearly basis. Reports include:

  • Customized cost saving and utilization
  • Account trends by employer, language and geographical coverage.
  • Data mining and reporting
  • Custom analytical reports per client request