Date: Thursday, March 27, 2025

Time: 1:00 PM – 2:00 PM EST

Instructors:

Zack Craft, ATP, CEAC, CAPS, WCS, CRTS
VP Complex Claims

Chris Pastor
Director of Transportation & Translation

Michelle Ford Gonsowski, BSN, RN
Sr. Director of Operations

Credits: 1 Claim, Nursing Credits, CCM

Certified States: FL, TX, CA, OK, NC, GA, LA, KY, DE, NM, NH, MA

• Understand TBI & ABI in the Workplace – Learn to differentiate between Traumatic Brain Injury (TBI) and Acquired Brain Injury (ABI), their causes, symptoms, and long-term effects on injured workers.
• Enhance Claims Management Strategies – Develop best practices for adjusters and nurse case managers to efficiently handle brain injury claims, from initial reporting to maximum medical improvement (MMI).
• Coordinate Effective Medical and Rehabilitation Plans – Gain insight into treatment approvals, medical transport decisions, rehabilitation planning, and return-to-work strategies for injured employees.
• Ensure Compliance and Communication – Understand documentation, reporting requirements, and language accessibility services to facilitate smooth claims processing and recovery support.