About Us:

MTI America is a health solutions company located in sunny Ft Lauderdale. As a leader in the Worker’s compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings. Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide!

The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, strive to be the best, and are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities.

At MTI America, you will have a significant impact on the quality of care our patients receive. Your service will directly impact injured workers and their quality of life.

Summary:

The Appointment Intake Specialist acts as the first point of contact for the client on behalf of MTI America. Primary responsibilities include setting appointments and entering referrals from adjusters, Nurse Case Managers, and other sources for specialized services.

Job Responsibilities:

• Answer incoming calls for the call center unit, including calls from clients, claimants, and physicians.
• Receive and enter referrals from adjusters, case managers, and other sources while gathering and verifying updated patient orders and demographic information.
• Accurately enter and maintain patient information and appointment reservations across all departments and serve as the primary contact for coordination of care and patient issues.
• Document telephone conversations pertinent to the claims process and promptly follow up online, by email, fax, or phone for services directed to the department.
• Provide excellent client/claimant experience by identifying the root cause of an issue and utilizing resources appropriately to determine how to resolve the issue effectively, exceeding client/claimant expectations.
• Continuously meet quality standards, adherence to schedule, and average handle time while providing guidance and mentoring to less experienced specialists.
• Perform other duties as assigned.

Skills and Expertise:

• Must have two solid years of customer service experience in a call center/office environment.
• Knowledge of basic medical terminology is preferred.
• Customer-centric focus with solid customer service skills.
• Ability to work through and resolve issues and inquiries with clients/claimants
• Excellent verbal and written communication skills
• Must be able to maintain the ability to work independently or in a team setting with excellent attention to detail.
• Excellent communication skills with emphasis on telephone and email etiquette.
• Computer literacy and experience with Microsoft Outlook are required.
• Must type at least 25 wpm with 90% accuracy.

Education Requirement:

• High School Diploma or equivalent required.

Physical Demands/Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting of up to 5 pounds for files and computer printouts on occasion.
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.
• Hearing, vision, and talking. Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.
• Utilizes fluorescent lighting; noise level is moderate. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

The Job Description is subject to change at any time

The Job Description is subject to change at any time.