The Confirmation Specialist is an entry-level position responsible for making outbound phone calls to confirm attendance of Physical Medicine and Home Health appointments.
The Diagnostic Coordinator establishes and coordinates the timely schedule of services to client specific injured workers’ compensation patients requiring diagnostics services while offering a high-level of customer service and patient care. This includes office visits, specialty services and numerous types of diagnostics studies. The Coordinator will provide services to the customers through inbound calls received in the Medical Services Department and process electronic/telephonic orders. Responsible for scheduling exams, providing optimum service to the customer and supporting the company to effectively and efficiently maximize schedules.
The Home Health Confirmation Specialist is an entry-level position responsible for making outbound phone calls to confirm attendance of Home Health appointments.
The Durable Medical Equipment (DME) Coordinator is responsible for processing incoming referrals and is required to ensure all documentation is obtained prior to completion.
The Accounts Receivable Specialist researches denials, partial payments and overpayments while reconciling customer accounts. The AR Specialist collects outstanding balances by applying collection best practices as defined by AR Management.
The Bilingual Customer Service Representative provides assistance to worker’s compensation insurance carriers, attorneys, medical doctors and many other businesses with interpretation and translation needs. The Language Service department is an integral part of the total mission of MTI.
The Transportation Confirmation Specialist assist worker’s compensation carriers, and other businesses with transportation needs.
The Home Health Care Coordinator establishes and coordinates the timely schedule of services to client specific injured workers’ compensation patients requiring Home Health and Catastrophic Care services while offering a high-level of customer service and patient care. This includes office visits and specialty services . The Coordinator will provide services to the customers through inbound calls received in the Medical Services Department and process electronic/telephonic orders.
The Call Center Representative ensures excellent customer service delivery by confirming appointment details/specifics through outbound and inbound calls.
The Operations Director is responsible for the overall effectiveness and successful management of labor, productivity, quality control and safety measures as established and set for the Tempe Operations facility.
The Director of Transportation services is responsible for direct leadership of service delivery for our national transportation in support of MTI overall operation strategy. He/she will apply effective management techniques to sustain and improve continued service delivery and customer satisfaction provided by our internal staff and our service providers. This position will apply financial disciplines and industry best practices to support desired profitability targets, while having a keen focus on developing relationships with our service providers.