Date: Wednesday, January 28, 2026

Time: 1:00 PM – 2:00 PM EST

Instructors:

Zack Craft, ATP, CEAC, CAPS, WCS, CRTS
VP Complex Claims

Lela Holder RN, BSN, CCM
Director Complex Claims

Credits: 1 Claim, Nursing Credits, CCM

Claims: FL, TX, CA, OK, NC, GA, LA, KY, DE, NM, NH, UT, ID
Nursing: RN
CCMC
Ethics

• Recognize ethical responsibilities in recovery management services, including home health, DME/GRM, infusion therapy, pre-surgery coordination, amputation recovery, transportation, and translation.
• Apply empathy-based communication techniques to improve trust, clarity, and safety when interacting with injured workers.
• Identify ethical risks that arise when care is delayed, poorly coordinated, or not aligned with medical necessity.
• Demonstrate how to collaborate ethically with ancillary vendors without favoritism, pressure, or unnecessary barriers.
• Use an ethical decision-making checklist to evaluate choices related to safety, timing, medical necessity, and communication.