What Clients are Saying
I would like to commend the helpfulness and professionalism of everyone I have spoken to. I especially appreciate the services of MTI agents, Jackie and Ricardo. They have both gone above and beyond to assist and simplify my multiple call needs. I often call needing to make 6-8 contacts and both Jackie and Ricardo help me without my having to call back MTI each time. They both make the contacted employee feel at ease and have worked with me long enough to understand the nature of the business and get the information that I need. I call this outstanding customer service.
Tracy R. / Claims
I just wanted to send an email to you both and let you know Nadeen is a pleasure to work with. After 18 years and countless vendors, I can’t tell you how refreshing it is to send a referral or an email and actually receive a timely response. Although I probably shouldn’t bother her as much as I do, in this industry when you have a person that not only responds timely but also coordinates what I need and goes above and beyond, you stick with that person. I do send referrals to the referral email, but I know if I have a situation that needs immediate attention I have a contact that is reliable. Literally, I use MTI exclusively now because of Nadeen and the service I have received overall. I have made it known to my field nurses to use MTI on my claims. We all have had horrendous experiences with some of the other well-known vendors and this makes my job so much easier.
Amy B. / Senior Claims Examiner
Care Coordinator Alejandra stayed late on Friday evening and helped the FCM manager and myself with over the weekend arrangements for home health for the injured worker. I appreciated his willingness to help find a resolution and solution to the problem. High fives all around.
Nicole R. / Claims Examiner
MTI translator Jackie was the best interpreter I have had! She was knowledgeable, patient, professional, and translated everything word for word. Just wanted to pass this along!
Leslie T. / Claims
I just wanted to make you aware that MTI agents Evy and Gloria were amazing in getting a Home Health RN Evaluation for PT scheduled over the weekend. I received a call from the hospital in California about 4:30 PM EST with the STAT order stating the Doctor had made rounds and was discharging the patient. I contacted Evy, explained the situation, and she immediately began reaching out to the appropriate team members, and together they accomplished the nearly impossible.
Toni L. / Nurse Case Manager
This is the first time I have had the privilege of using MTI on a dental work comp claim. I have been in the industry for over 20 years and it is rare when someone’s customer service stands out above the rest. From day one after the referral to your company, not once have I had to reach out to your team for a case update. I received regular updates from Vincent as soon as the report was ready and prompt responses. My sincerest thanks for your company’s attention to GREAT customer service and my equal thanks to Vincent for being a reliable partner from case open to case resolution.
Joe S. / Claim Professional
I just wanted to send a HUGE THANK YOU to the MTI agents Laura and Johanna for their help in resolving a difficult situation with one of our injured workers. We had a situation develop where equipment was needed on an urgent basis and quite unexpectedly. It may not have been the outcome we originally wanted since no one local to the injured worker had the equipment needed, but MTI figured it out and the injured worker received what he needed. Thank you both for hanging in there with me while we all tried to figure this out!
Dustin D. / Ancillary Services Coordinator
We had a very complicated trip which involved the coordination of air ambulance, transport from the airport to the hotel, hotel accommodations, medical equipment including a hospital bed delivered to the hotel, and home health. (This was not all but gives you a picture.) Cesar, Malcolm, Nickcola, Renee, and Lela all worked hard to get this taken care and they did a terrific job. Kudos to all of you and great Teamwork!!! Thanks once again for the awesome service!
Ellen C. / RN Case Manager
I wanted to let you know that I am impressed by the service provided by Francisco. I gave him a last-minute travel arrangement request, and he was on top of it!! He followed up with me several times, calling and emailing until the travel arrangements were confirmed. Very professional and knowledgeable. Working with Francisco was by far the easiest thing I did all day. Based on the service provided by Francisco, I will be calling MTI next time I need any of the services your organization offers
Patricia G. / Senior Claims Examiner
I had the pleasure of working with Renee Espiritu regarding an electric wheelchair. We discussed the needs of the claimant and she understood. Renee did an excellent job of discussing the claimant’s needs to different vendors and obtaining a reasonable price and also getting his needs met. Thank you, Renee and MTI.
Albert A. / Senior Claims Adjuster
I want you to be aware of the outstanding job MTI’s Nurse Case Manager Lela does with our files. She is dedicated, knowledgeable, trustworthy, accountable, and easy to work with, I could go on and on. When I need something complex done, I can ALWAYS count on her.
Marianne D. / Nursing Supervisor
MTI agent Priscilla should have been a Blue-Ribbon recipient. She did such a good and prompt job that I canceled a referral to another imaging vendor and placed it with your dept. You guys are shining out there.
Michael P. / Claims Supervisor
Continued praises for MTI and the team members. Another example of awesome work below. Diana jumped on this referral and was so extremely helpful in finding a solution in record time. Just love having you guys as a vendor! Thank you again!!!”
Marci P. / Claims Dept.
Awesome! I always have a great working relationship with MTI! Y’all are always quick to respond and assist and make my job so much easier! Thanks for everything!
Tabitha D. / WC Claim Examiner
I am very fortunate to have you at MTI, my claims are always up to date, the notes are always on time, and any changes you communicate immediately. The services you provide are exceptional.
