About Us:

MTI America is a health solutions company located in sunny Ft Lauderdale. As a leader in the Worker’s compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings. Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide!

The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, strive to be the best, and are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities.

At MTI America, you will have a significant impact on the quality of care our patients receive. Your service will directly impact injured workers and their quality of life.

Summary:

The Diagnostic Coordinator establishes and coordinates the timely schedule of services to client-specific injured workers’ compensation patients requiring diagnostics services while offering a high level of customer service and patient care. Primary responsibilities include scheduling office visits, specialty services, and numerous types of diagnostics studies. The Coordinator will provide services to the customers through inbound calls received in the Medical Services Department and process electronic/telephonic orders. Responsible for scheduling exams, providing optimum service to the customer, and supporting the company to effectively and efficiently maximize schedules.

Job Responsibilities:

• Drive volume by establishing and coordinating diagnostic appointments for injured workers through various inbound scheduling requests while adhering to call times, hold times, and other key productivity indicators.
• Request outside records such as laboratory reports, diagnostic scan results, biopsy results, and hospital records, and properly maintain data across all systems.
• Review pre-authorizations and obtain authorization with adjusters and case managers.
• Review and record physician orders, protocols, and data to verify the correct information while monitoring completion and notifying appropriate personnel as needed.
• Create and issue purchase orders for payment tracking and authorization, ensuring to notify the billing office when tests, procedures, and scans are completed.
• Perform other duties as assigned.

Skills and Expertise:

• Minimum of three (3) successful years in a business diagnostic imaging environment required.
• Workers’ Compensation knowledge preferred.
• Bilingual in both Spanish and English.
• Microsoft Office Suite skills required.
• Must be detail oriented and able to multi-task.
• Must be able to follow instruction, prioritize and meet strict deadlines.
• High level written and verbal communication skills.
• Positive attitude and a proactive approach.
• Impeccable organizational skills.

Education Requirements:

• High School Diploma or equivalent required. Some college coursework preferred.

Travel Requirements:

• N/A

Physical Demands/ Work Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting of up to 5 pounds for files and computer printouts on occasion.
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.
• Hearing, vision, and talking. Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.
• Utilizes fluorescent lighting; noise level is moderate. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

The Job Description is subject to change at any time.