About Us:

MTI America is a health solutions company located in sunny Ft Lauderdale. As a leader in the Worker’s compensation industry, our team of dedicated professionals seamlessly coordinates and delivers our ancillary product and service offerings. Passion for people is at the core of everything we do, and we understand the impact of empathy in healthcare. As a company built on lasting relationships, we utilize our network of providers to consistently deliver compelling customer-centric solutions from transport to language and medical services. Nationwide!

The MTI family has a strong passion for efficiency, customer care, and our people. We love what we do, we strive to be the best, and we are thrilled to serve our customers. We strongly believe that our culturally diverse teams of overly ambitious people are what makes our company a great place to work. We value our employees as much as we do our customers and offer a supportive environment complete with competitive compensation, benefits, and growth opportunities.

At MTI America, you will have a significant impact on the quality of care our patients receive. Your service will directly impact injured workers and their quality of life.

Summary:

The Physical Medicine Confirmation Specialist is an entry-level position responsible for making outbound phone calls to confirm attendance of Physical Medicine and Home Health appointments.

Job Responsibilities:

• Complete all phone calls confirming attendance of home health and physical medicine appointments.
• Effectively communicate with internal and external customers to ensure that all referral needs are met promptly, inclusive of recurring treatment and services.
• Consistently work with attention given to specific carrier/patient customer preferences, guidelines, and contractual service level agreements.
• Follow internal escalation process when service agreements or customer satisfaction is at risk.
• Other duties as assigned.

Skills and Expertise:

• 1 year experience in an outbound call center
• Outstanding verbal and written communication skills
• Excellent computer and Microsoft Office Suite Skills preferred
• Ability to provide outstanding Customer-centric service.
• Adaptable to working independently and in a team environment

Education Requirements:

• High School diploma or equivalent required.

Travel Requirements:

• N/A

Physical Demands/Working Environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting of up to 5 pounds for files and computer printouts on occasion.
• For roles located in the field; this job is primarily active; the employee is regularly mobile and must be able to utilize transportation (such as driving), sit, use hands, and fingers speak, and hear.
• Hearing, vision, and talking. Specific vision abilities required by this job include ability see things from a close distance and ability to adjust focus.
• Utilizes fluorescent lighting; noise level is moderate. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office.

The Job Description is subject to change at any time.