Date: Thursday, May 21, 2026

Time: 1:00 PM – 2:00 PM EST

Instructor:

Zack Craft, ATP, CEAC, CAPS, WCS, CRTS
SVP Complex Claims

FEATURING
Craig J. Ross, DO
Principal, CJR Consulting Group, LLC

Credits: 1 Claim, Nursing Credits, CCM

Claims: FL, TX, CA, OK, NC, GA, LA, KY, DE, NM, NH, UT, ID
Nursing: RN
CCMC
Ethics

Description:

• Understand psychological impact of limb loss
• Recognize how mental health affects recovery
• Identify ethical challenges in claims
• Apply strategies to support whole-person recovery
• Discuss the Code of Professional Conduct for Case Managers and explain how the CCMC ethical guidelines support safe, fair, and responsible practice.
• Identify the major principles of confidentiality and describe how they apply to communication, documentation, and coordination of care in workers’ compensation.
• Describe the importance of objectivity in professional roles and explain how bias, assumptions, or personal opinions can influence claim decisions and outcomes.