Date: Thursday, April 25, 2024

Time: 1:00 PM – 2:00 PM EST

Instructors:

Zack Craft, ATP, CEAC, CAPS, WCS, CRTS
VP Complex Claims

Lela Holder RN, BSN, CCM
Director Complex Claims

Chris Pastor
Director of Transportation & Translation

Credits: 1 Claim, Nursing Credits, CCM

Certified States: FL, TX, CA, OK, NC, GA, LA, KY, IL, DE, PA, NM

Objectives:

• Define an effective process for addressing complex claims, providing tailored recommendations for the insurance carrier and the injured worker to streamline resolution and enhance outcomes.
• Assess the impact of complex recommendations on the injured worker’s functionality, comfort, and long-term financial implications for the insurance carrier, emphasizing the importance of balanced decision-making.
• Gain insight into the fundamental services, equipment, and corresponding billing codes essential for managing complex workers’ compensation insurance claims, facilitating better understanding and efficient processing.
• Explore the latest advancements and innovative products within complex rehab equipment, including cost-effective generic alternatives to significantly reduce short-term and long-term claim expenses while maintaining quality care standards.