June 2022 Newsletter – MTI America



June 2022 Newsletter

Issue: June 2022
HealthLink360 Newsletter

Workers' Compensation Adjusters and Former Adjusters: Our Industry Needs Your Feedback!

Workers' Compensation Adjusters and Former Adjusters: Our Industry Needs Your Feedback!

Written by: Nikki Jackson, CPCU, ARM, CDMS

Nikki JacksonThe workers' compensation industry faces a talent shortage, and companies are struggling to attract and retain claims professionals. Much of the seasoned talent is becoming limited as the population ages and the trend in working-age declines (Osterland, 2021). The Great Resignation, which began in 2021, has also disrupted the talent pool, with a staggering 2.9% of the US population quitting their jobs (Reexamining Retention Strategies, 2021). 

The talent shortage in the workers’ compensation industry impacts many stakeholders along the claims journey, including the administrator, employer, injured or ill employees and their families, providers, and a host of other vendors and representatives (Barnes-Cook, 2021). Insufficient staffing often leads to high caseloads, which results in poor outcomes caused by delays in compensability decisions, medical treatments, and payments (Ceniceros, 2010). The delays throughout the life of a workers’ compensation claim may increase the days an injured or ill employee is out of work, stall recovery, and welcome unnecessary litigation. Ultimately, this impacts the total amount spent per claim and can derail an employer’s workers’ compensation program. Workers' compensation carriers and third-party administrators can maintain manageable caseloads by attracting and retaining new talent. In a recent survey, employee retention, recruitment, and development were cited as the number one priority for stakeholders in 2022 (Demberger, 2022).   

If you are a current or former adjuster, you can help our industry by...

Completing this quick,
one-minute survey.

Common Summertime
Work-Related Injuries

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Although the summer months are often seen as a time for relaxation, they can also be a time of increased risk for work-related injuries.



Better Together: Blended Transportation Programs

Better Together: Blended Transportation Programs

Have you seen an increase in the number of missed, claims-related appointments lately? If so, you are not alone. There are thousands of missed, claims-related appointments each year.



July 10 – 13, 2022
AASCIF 2022 Annual Conference
July 26 – 30, 2022
RIMS FL Chapter
August 07 – 09, 2022
ASIA | 2022 Summer Conference

August 21 – 24, 2022

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In celebration of our 30th anniversary,
we tell stories of the past and are grateful for what we accomplished and proud to be where we are today. Check out how we are celebrating our anniversary.

Employees of MTI America Cherish
Holiday Memories

To commemorate MTI’s 30th anniversary, we asked employees to reflect on their time and share some of their favorite work memories. We received a wide range of memories, but holiday celebrations seemed to be the highlight and were regarded as a very special time for MTI employees. They love the decorations, the music, and the festive cheer. But most of all, they love the memories they make bringing everyone together.

Here are a few of the holiday work memories shared by MTI employees:

Valentine’s Day Memory
“A memorable holiday celebration for me was Valentine’s day. The office was excited as everyone prepared for a big Valentine’s day decorating competition. Everyone was eager to show off their creative sides as each department decorated their designated area(s). I recall a lot of laughter and good-natured ribbing as everyone worked to make their space look the best.”

Thanksgiving Memory
“I can still smell the delicious aroma of Thanksgiving dinner as I walked down the hall toward our lunchroom one year. It made my mouth water before I even saw all the food on the table! The best part was when we got to try everyone’s family recipes. My favorite dishes were the turkey, of course, but also the green beans, cranberry sauce, and pumpkin pie.”

Halloween Memory
“Halloween is the BEST at MTI! I recall many Halloween competitions throughout the years. The company would allow the departments to compete for the best Halloween decor/ theme. It was always a lot of fun and a great way to build team spirit.”

Birthday Memory
“My MTI family celebrates birthdays. I remember one year pulling into work on a Friday morning and being so excited to relax and celebrate my birthday over the weekend. Well, to my surprise, when I walked into my office on Friday, I saw it had been decorated with balloons, streamers, and a ‘Happy Birthday’ banner. My team made me feel so special and appreciated.”

If you’re looking for a new opportunity where you can create memorable work experiences, we want invite you to apply to join our team. We’re always looking for talented and passionate people who want to make a difference in their workplace and help us continue making great memories. https://www.mtiamerica.com/about/culture/

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