This is the largest, scholarly, exploratory study conducted on talent attraction and retention in the workers’ compensation industry! Participants included 140 workers’ compensation adjusters and 432 college students across the United States.
Four research questions were created to guide the investigation of talent attraction and retention strategies in the workers’ compensation industry.
RQ1: How important is brand awareness in evaluating company culture when college students seek employment?
RQ2: How do claims professionals value the importance of a formal onboarding training program which teaches the new hire how to set up and manage a workers’ compensation claim from the first report to closure?
RQ3: Do claims professionals have higher loyalty if employers offer professional development programs?
RQ4: When reflecting on their career, do claims professionals feel their tenure is impacted by formal onboarding and professional development programs?
This study allows the reader to evaluate their own talent and retention strategies and provides recommendations for the workers’ compensation industry.
Read on to learn more!
The Ins and Outs of IMEs and PQMEs in Workers Compensation Claims
A workplace injury can be a confusing and overwhelming process for both the employee and the employer. A critical tool in managing a workers’ compensation claim is the Independent Medical Examination (IME) and Panel Qualified Medical Evaluation (PQME). Read More >>
Generic Claims Communications: Time for a Check-In
When a workers’ compensation claim is filed, there are several standard communications issued to the injured worker from the employer, claims administrator, and/or carrier throughout the life of that claim. Read More >>
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The Executives in Workers’ Comp & Risk Conference